Zola

Zola Wedding Registry

2.3 / 5
2.30 / 5 star rating
79 reviews

Reviews

79 reviews

2.3

5 star

24%

4 star

5%

3 star

5%

2 star

8%

1 star

56%

1.00 / 5 star rating
1 / 5
The website is clunky and poorly functioning. We received the wrong item multiple times and they won’t release any of our cash funds that were given as gifts. It’s theft. Their customer service sucks and they just talk in circles but offer no solutions. I have no idea how to get the money we were given from them and might have to take them to small claims court at this point. HORRIBLE EXPERIENCE
1.00 / 5 star rating
1 / 5
Thought it would be wrong to expect our guests to pay any fees associated with the gifts. Zola kept $1,000. Rather ate such a rip off.
1.00 / 5 star rating
1 / 5
Zola failed on every level, from invitations to the registry to the RSVP. Once you're locked in, you're locked in. Awful experience. Zola has made my wedding planning unpleasant and challenging. To start, they repeatedly sent ordered invitations in the wrong color then claimed that it was a "printing error." They never did match the colors on the Save the Date cards. Zola's website is very kludgy. Registry: When guests were trying to order items for my wedding shower, several items were marked as "discontinued" when they weren't; guests reported not being able to buy items because they were marked by Zola as "on hold" after someone looked at them (didn't put them in their carts, didn't save them); one item couldn't be listed as purchased and therefore it looked like it wasn't purchased; for my charity donations, Zola makes certain charities impossible to directly donate to, then sends a message to the recipient suggesting that the money given to the couple can be converted to Zola credit (which, I think, is illegal. You can't take money that has been donated with the intention of supporting a charity and then repurpose it). RSVP: Two guests reported having RSVP'd but Zola didn't recognize their responses. These are two people who work in tech so it's highly unlikely this was their error. There is so much more I could say but this should be enough for any engaged couple to stay away. There are other options that are so significantly better.
MORE REVIEWS