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Zales (The Diamond Company)


4.3 out of 5 stars
  • 5 Stars66%
  • 4 Stars17%
  • 3 Stars8%
  • 2 Stars4%
  • 1 Star4%
4.37 / 5 based on 1,285 Reviews

Top Questions See all 34 Q&A

Zales (The Diamond Company)
Zales (The Diamond Company)
Reviews (1285)
Q&A (34)
Media (129)
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  • "I didn't get my engagement ring here, but the staff was really nice and helpful I'd definitely go back for other jewelry. " in 173 reviews
  • "My husband bought me our wedding rings from this store, their customer service is definitely amazing, I love the quality of the wedding rings we purchase and the repayment plan is very affordable." in 56 reviews
  • "i give sales a D because i had bought my husband a promise ring there years ago and in the inside all the so called gold coat started to chip off." in 42 reviews
  • "My husband bought me a 5ct diamond that was over 10K, we got a great discount after trying to decide and going back many times ---the sales gal knew we wanted it but was not paying 10K." in 41 reviews
  • "This is where my wedding ring is from, my husband surprise me a very simple but elegant ring from zales on my birthday 2 years ago, and until now it is still the most memorable event in my life." in 29 reviews
Brook H.
Carthage, MS
392 reviews
Oh my goodness...Zales, the diamond company. They sell the most amazing jewelry. I have seen the most gorgeous diamonds in this store. What I love is that they are of high superior grade, which is why His is a more expensive store. Zales isn’t just trying to rip you of with their prices...they just have higher grade diamonds that are FLAWLESS and that will cost you no matter where you go. They also have a large variety of other jewels, such as rubies, alexandrite, and emeralds. What makes them so special is that those jewels are NOT created in a lab! They were actually mined from somewhere in the world, created to perfection, and then sold for what their worth. Again, like their diamonds, their jewels are flawless and are graded at a superior level. That’s why Zales is so famous...and expensive. If you’re going to buy jewelry, you might as well make sure it’s of the best quality possible, and you’ll find that at Zales.
Stacey M.
91 reviews
Both my engagement ring and wedding band are from Zales. The reason we decided to go with them over other companies is because of how well known they are and how many different locations they have.  I love that both of my rings have lifetime warranties on them. All I have to do is take them in every 6 months to have them inspected. My wedding band had a diamond that kept falling out, but after a few times they were able to get the problem fixed and were very easy to work with. The only issue I have is the turn around time for me to get my rings back when I need to have them sent in for more extensive work. You can pay $35 to have them more quickly, but I truly believe that they should start to have some issues be fixed in stores for faster turn around time. 
Victoria C.
Pennsville, NJ
175 reviews
Customer service is AWFUL. My boyfriend purchased the Protection plan on my promise ring. My ring broke (got all shifted, diamonds fell out, band broke) from just wearing it. Mind you I haven’t even had it for a year. I took it to be replaced and they told me they wouldn’t replace it even though I had the warranty. They refunded my money and said I can buy a new item. I was under the impression my ring would be replaced since I had warranty and it was 6 months old. Nope! And I’ve now been waiting 2 months to get a ring bc the manager was “looking into it” and whenever I call she’s not there or is “busy” never calls back when I leave my name & number. Wouldn’t recommend shopping here. I’d rather buy Walmart jewelry lol.
Hayley A.
Cypress, TX
49 reviews
My boyfriend bought me a diamond ring from zales a couple years ago. It’s absolutely beautiful. I have insurance on the ring. The jewelers who helped us with the ring were the nicest people, so that made the whole process so much easier and better. I’ve had the ring for almost 3 years and it’s still in perfect position and looks brand new.
Tabatha P.
Dallas, TX
40 reviews
My boyfriend just got me the most amazing pair of earrings from Zales. They are beautiful, and he said the lady who took care of him was very attentive and helped him in every step of the process. I will definitely be making this my go to jewelry from here on out plus they offer life time cleaning on most of there products!
Angelica R.
Fort Worth
39 reviews
I had a semi ok buying experience at Zales the diamond store. I initially stopped into the store while at the mall because I noticed they had a Disney jewelry collection. It caught my eye so I stopped and purchased a beautiful rose gold ring. The associates were in training and it took them a while to get in in and out. Other than that I would definitely go back and purchase more jewelry from Zales.
Destiny K.
Lakewood , CO
121 reviews
This is where we bought my engagement ring, pictured on top, it was only 100$ and I love it so much, I’ll probably replace it after a few more years for something else in that price range but I love it
Cecile A.
Brooklyn, NY
60 reviews
I love their jewelry, never a dull moment with them. Reliable, fast shipping, and real diamonds and gold. My favorite are the Heart stud earrings. Zales is a perfect place to go when u want to spend enough and not too much on the perfect item.
Stephanie S.
New Oxford, PA
450 reviews
Fashionista Expert Level 1
3 years ago my husband purchased me a replacement diamond ring due to my first set needing repairs.  I got a black diamond from there and it was absolutely beautiful! The price was great too!
Maria S.
Junction city, KS
91 reviews
I had/have a really bad experience with them.
I lost a stone of my engagement ring and I took it to the store to get it fixed (mid of december). They store told me they were going to call me in about a week or two to tell me what my ring needed and to authorize the fix. They never called me and I had to call them to see what was going on. When I called they said my ring was unrepairable and I had to pick it up just the way it was. I headed to the store furious (we got lifetime warranty). At the store they explained to me they could take it to the main shop to get it fixed, but it would take 4 to 6 week to have it back. I agree to that and I left it. After 6 weeks, I didn't hear anything about my ring, so, I called again, they said not even the main shop could fix it, but they have an special order for my ring (basically they are gonna to replace it), and it would take no more that 2 weeks. It's been more than 2 weeks and nothing from them. I've been without my ring for almost 3 months
Melissa D.
178 reviews
How was your experience at Zales?
Alexandra O.
Ignacio, CO
46 reviews
How does Zales differ from Kays? I am not a big fan of Kays so I would love to find another store to get my wedding band.
Devin M.
Lakeside, CA
42 reviews
Does anybody know if zales offers free jewelry cleaning?
Marie T.
Avondale, LA
232 reviews
Fashionista Expert Level 3
Do you own any Zales rings, necklace etc?
Amy A.
44 reviews
Are they're products high end/pricey?

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