I got this screen protector after doing some research online about the best ones and didn't regret it! I purchased a discounted one off eBay and it was causing some issues. Contacted Zagg's customer service and they gave me a code to get a replacement for free even though I didn't buy through them! After talking with them awhile, they even offered to let me upgrade my protector free of charge. I've dropped my phone at least 5 times and it hasn't cracked (yet)! If anything, their customer service is phenomenal!