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Wells Fargo & Company is an American multinational banking and financial services holding company headquartered in San Francisco, California. Wells Fargo is a provider of banking, mortgage, investing, credit card, insurance, and consumer and commercial financial services.
I think that give you the benefits of having a national chain while still giving you the customer service of a hometown bank.
Wells Fargo used to be a great bank when they had reasonable checking accounts and didn't try to force extra accounts for practically every transaction!
The only thing I don't really like is when they charge you a monthly fee on the debit card for not swiping it 10x a month.
I've been a member of Wells Fargo since it was Wachovia and before that First Union, and as a bank, if you're just cashing a check or opening a savings account, they're fine, but as soon as something happens and you need to talk to a representative, their customer service is awful, and they're not looking to help you, just to sell you more products.
The only reason I didn't give it an F was that I have come across some great customer service from tellers that actually seemed to care about my issue.