BY VERIZON WIRELESS #1 in Cable Providers
Top Questions See all 4 Q&A
- "The speeds are wonderful, we rarely have problems and the times we do the customer service was quick to fix the problem and very nice. " in 15 reviews
Secondly, someone obtained our account information in Boston, when we live in NJ and was ordering movies to our account. We were never notified from Verizon of this being done. We found out from attempting to order a movie one night and were told that we were not able to as there are restrictions on our account. After 2 to 3 hours on the phone with customer service and the fraud department this matter was still NOT fixed! It took over 1 1/2 years and several calls on our end to have this fixed. Each time we have tried to reach someone in customer service we are on hold for at least 25 to 30 mins and then the person tells us they cannot help us and to call another department. Only to call that department and find out they are CLOSED!
The last encounter we had was just the other night, when received notification that our payment had not been received yet, when we mailed out our payment 30 days prior to it being due. So we called to make sure they were aware of the check number and the date the check was sent. Well, the gentleman who answered could not understand what we were saying and kept cutting us off. When I asked to speak with a supervisor, I was told I was being transferred only to be transferred to the main number and be told that their department is CLOSED! Needless to say, this matter was never addressed. Mind you, it was only 8pm at night. Another attempt was made the following day and again we were on hold for 25mins and were disconnected! THIS COMPANY IS THE WORSE. THEY ARE EXTREMELY RUDE, UNPROFESSIONAL AND HAVE NO SENSE OF CUSTOMER SERVICE.
Unfortunately, I can't say the same for the customer service. I can't stand the way that you're always guessing whether you're getting the best pricing--they make the pricing so confusing to understand that you always have a feeling you're getting cheated.
The pricing also is prohibitively expensive. I don't know why I pay for so many channels I don't watch. While Verizon has started to allow certain a-la-carte options, they still are extremely limiting. It's as if they don't even think about what consumers want and just come up with ways that they can bilk the consumer without the consumer knowing.
I will probably be cutting off FIOS and sticking just to Netflix because of the pricing, which is a shame because otherwise the service is fantastic.
Service should be the same. But we were bought on April, is now July and I still don't have full On Demand access.
PHOTOS & VIDEOS
See All Photos & Videos