Vayama is terrible and very hard to work with. We booked a flight and hotels on their site for $3000, which was a very good deal compared to other sites. After clicking submit, we were greeted with a loading spinner. We waited on the page for 10 minutes and nothing happened so we closed out of the page. We did not think the order went through at all since the page had error out. Well two weeks later my boyfriend saw a charge on his card for ~$1700, which was weird since we hadn't ordered anything for $1700. Turns out the order did go through but we were not told about it and they didn't book the hotels we ordered, just the flights. We tried contacting them several times and my boyfriend was on hold for up to half an hour each time before getting disconnected. Since we could not contact them, we had to go through the bank to get this sorted out. Again, vayama is the worst if ANYTHING goes wrong, so use it at your own risk.