- "When comparing other airlines, however, the security of their helpful, user friendly customer service in the event of complications sets this airline apart." in 12 reviews
- "On a positive note, every flight attendant I've encountered has been very professional, polite, and friendly and once I'm actually airborne all the flights have been very smooth and pleasant. " in 10 reviews
- "The one time I flew on U.S. Airways some years ago, I remember that I had a good experience." in 5 reviews
The experience with them and their customer service remained terrible, with the exception of one flight attendant who saw that I was having a difficult time. I wish I remembered her name. But yeah, never again.
The only reason that I gave them two stars instead of one is on the way home, we almost missed our connection again (another 10 minute warning that our flight was delayed while sitting in the airport) and I made it to the connection before my husband. He had to stay behind to get our carry on piece that we had to put under the plane, so he took a little bit longer than I did ( I RAN to the plane.) The gate attendant was extremely rude (yelling at me to get on the flight while I was seeing how far behind my husband was). I got on the plane and asked the flight attendant if we could wait the 2 minutes for him to get off the shuttle and to our gate. She talked to the pilots and the captain of the plane went out to get my husband before departure. That was the BEST flight staff ever, but the rest of our entire flight experiences with them this trip and in the past were horrendous.
What was special about this trip was this was the very first time my oldest had ever flown, and the seats we were placed in were perfectly selected for us, which made the flight that could have been a pain with active boy a joy.
My hope is that since the merger with American Airlines, US Air Ways keeps the wonderful lady who helped me out that day I bought our tickets over the phone.
It was this day that I learned the why its best to purchase your tickets directly from the airlines.
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