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United Airlines

BY UNITED AIRLINES #6 in Airlines

3.6 out of 5 stars
  • 5 Stars31%
  • 4 Stars31%
  • 3 Stars23%
  • 2 Stars8%
  • 1 Star7%
3.70 / 5 based on 11,971 Reviews

Top Questions See all 339 Q&A

  • Are they bad to delay flights?8 Answers
  • Anyone else have issues with this airline?7 Answers
  • I have never used this airline before , is it a comfortab...11 Answers
United Airlines
United Airlines
Reviews (11971)
Q&A (38)
Media (45)
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REVIEWS
PRODUCT HIGHLIGHTS
  • "Tickets are always reasonably priced, however, customer service is rather poor and the flight attendants on out last flight were very rude!" in 49 reviews
  • "For the most part the service is okay but usually the flight attendants are rude and unapologetic when they spill water all over you in your sleep because they're reaching over you to get to the person in the middle." in 31 reviews
  • "my absolute favorite airlines there first class is great i havent been in there coach or buisness yet but the first class is so nice they bring you ll this stuff " in 16 reviews
  • "United has a great frequent flyer program and it is relatively easy to get upgrades into first class on domestic flights." in 14 reviews
  • "Any time I have missed my connecting flight, they've been able to accommodate me on the next available flight...or have paid for my overnight stay." in 13 reviews
Natalie A.
Bradenton, FL
13 reviews
Globetrotter Expert Level 1
Seriously I’m unsatisfied with everything in regards to customer service and staffing. Planes are always late and the airline tries to blame the person instead of taking responsibility
Alyssa N.
Philadelphia, PA
93 reviews
TERRIBLE TERRIBLE COMPANY AND SERVICE. They are violent toward patrons, are responsible for the death and misplacememt of many pets, and have straight up lied to me about a connecting flight that didn’t exist, causing me to have to sleep overnight IN THE AIRPORT with no accommodations. They are a horrible company and I don’t recommend them to anyone.
Karina L.
Blytheville, AR
208 reviews
Not a great airline at all. Staff is very unprofessional and very unorganized. The flights are always late and I am never satisfied whenever.
Britani C.
Broken Arrow, OK
105 reviews
Globetrotter Expert Level 1
I mean do I really need to explain the 1 star for united at this point in 2018? Come on. Not to mention every single effing time I have flown united over the last 10 years with the exception of ONE CONNECTING FLIGHT - I have been thrown in an expressjet by united. I'm freaking 5'7 and can't even stand up in the damn plane. So uncomfortable. Absolute crap.HARD PASS FROM ME
Chelsea E.
Windsor, CA
43 reviews
Anytime I’ve flown with United I’ve had a bad experience. The worst was flying from London to Chicago. My TV screen was the only one in the entire plane that wasn’t working. They couldn’t switch my seat because it was completely full. All they did was give me a business card that said in someone’s handwriting that my next flight will be $40 off...as long as I use it within year. They could have at least given me free drinks or something. Alcohol would have helped.
Lulu M.
Abudhabi
39 reviews
I have never been more disappointed with an airline in my entire life I will NEVER fly with United again and will tell absolutely everyone who travels to NEVER use United. This is a huge scam for extra money.
Nicole M.
Denver
111 reviews
was really disappointed when I flew United. plus they've had multiple discrimination cases. dont recommend at all.
Jackie F.
198 reviews
I want to start this review by saying that the actual air line crew that I have been on flights with have been perfectly fine. The issue I have and why am giving this one star is because I had a piece of very expensive luggage damaged (a musical instrument case), and they never replaced or paid for the damages even though I was supposed to receive a check for it. I had to take the case to the BBB, and then I was promised again that I would receive a check and still, two years later, I have never received the check.
Jessica D.
Indianapolis, IN
130 reviews
Globetrotter Expert Level 1
I flew United last year and sat in one of the most uncomfortable seats in all of aviation history. You know it’s bad when you are waiting to land in order to call your chiropractor to set up an appointment. Ugh. Update your seats!!
Millicent C.
Salem
14 reviews
Constant delays, rude staff, and paying for that checked bag! They really go out of their way to make flying unpleasant.
Geena G.
17 reviews
Does United Airlines fly over-seas??
Tracy A.
Lowell, In
61 reviews
Do you feel an airline should have a dress code?
Claire O.
Los Angeles, CA
26 reviews
If you had a choice without taking price into consideration, would you fly United Airlines over any other airline?
Taylor P.
Painesville , OH
63 reviews
Globetrotter Expert Level 4
When is the best time to get a cheap flight?
patricia c.
San Diego, CA
31 reviews
How is the customer service with this company?

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