It's bad at best overall. I had flown with them for years and it just gets worse. This last flight they came to me and told me we would have to check my laptop carry-on because there was no more overhead room. The attendant said no worries it will be at the door when you get off the plane. Just before that we watched folks board ahead of us with two and three carry-ons, sometimes more. After I got off the plane I was told my bag would be a baggage claim not at the gate. My bag was not packed nor prepared to go into standard check baggage. A BIPAP machine and $1200 laptop were smashed. I went right to claims and the attendant actually said right after I told the whole story,"you should have not check a bag like that." Never will I fly them again.