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United Airlines

BY UNITED AIRLINES #6 in Airlines

3.7 out of 5 stars
  • 5 Stars31%
  • 4 Stars31%
  • 3 Stars22%
  • 2 Stars8%
  • 1 Star7%
3.72 / 5 based on 14,888 Reviews

Top Questions See all 347 Q&A

  • Are they bad to delay flights?8 Answers
  • Anyone else have issues with this airline?7 Answers
  • I have never used this airline before , is it a comfortab...11 Answers
United Airlines
United Airlines
Reviews (14888)
Q&A (40)
Media (55)
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REVIEWS
PRODUCT HIGHLIGHTS
  • "Tickets are always reasonably priced, however, customer service is rather poor and the flight attendants on out last flight were very rude!" in 49 reviews
  • "For the most part the service is okay but usually the flight attendants are rude and unapologetic when they spill water all over you in your sleep because they're reaching over you to get to the person in the middle." in 31 reviews
  • "my absolute favorite airlines there first class is great i havent been in there coach or buisness yet but the first class is so nice they bring you ll this stuff " in 16 reviews
  • "United has a great frequent flyer program and it is relatively easy to get upgrades into first class on domestic flights." in 14 reviews
  • "Any time I have missed my connecting flight, they've been able to accommodate me on the next available flight...or have paid for my overnight stay." in 13 reviews
Alena C.
Douglasville, GA
5 reviews
I flew from Newwark, NJ to Spain and returned back to the US using United Airlines for both flights. First off, their ticket prices are great and overall, the airplane, accommodations, and flight itself was pretty good.. The seats on the plane are not the most comfortable, but they do provide pillows and blankets. There’s not too much room to stretch out or move around but it was bearable for my 8 hour flight. The food was REALLY good - I was served dinner on one flight, and breakfast on the second- and I did really enjoy that they provided complimentary alcoholic beverages!! Entertainment wise, they had a pretty good selection of movies to choose from for every genre, even including some recent releases. The plane did not have monitors mounted, you had to pull up the entertainment options on your smartphone/tablet; they did have a spot to put your device that holds it in place for you so you don’t have to hold it with your hands. Flight = not bad. The staff, however, WAS HORRIBLE!! (and I am not a difficult person; I, myself, have worked in customer service for the last 10 years, mostly as a server in restaurants, so I know how it goes and try to be extra easy and understanding to the staff anywhere I go) OMG when I tell y’all this was the worst customer service I have ever received, I probably won’t ever use this airline again for this very reason. First of all, the attendants did not respond when I pressed the button to call them. It was probably 30 minutes and about 5 more times of me pressing the button before someone came over. When they did come, the man was very angry and snapped at me for pressing the button multiple times, making me feel like I was a bother and an inconvenience to him. I asked him for something to drink (as they had announced that there were complimentary drinks available on the flight), to which he replied, very visually annoyed, that I’d have to wait for the drink cart to come around AND that there are 300 other passengers he has to attend to “STOP PRESSING THE BUTTON AND WAIT YOUR TURN.” Like who says that to a customer? Especially someone that is there to attend to the customers’ needs!! (Also I’d like to mention that this was my first time flying on an airplane in 20 years, so I didn’t know what the procedure to get a drink was.. I thought you just ordered it like you do at a restaurant). Overall, the way that interaction went between me and him was so unnecessary and it just set the tone for the whole rest of the flight to where i was talked to and treated as “the annoying, demanding customer” by this attendant until the plane landed. Unfortunately, his coworkers were not much more welcoming than him nor provided much better service. Basically everyone was acting so bothered when I asked them for anything, that I felt like I was being a nuisance to them. I did not understand this behavior at all and felt really uncomfortable as a passenger and paying customer on this flight. Maybe the attendants had just had a bad day or a long, stressful day or I don’t know what they had going on in their lives (like I said, as a veteran in the customer service field, I know how it is sometimes) but this experience definitely made me rethink flying with united airlines in the future.
Hailey A.
Los Angeles , CA
20 reviews
United Airlines was by far the worst airlines I have ever flown. I had a broken leg and two broken arms from a hit and run car accident so I was in a wheelchair and using crutches since I wasn’t very mobile. While in the wheelchair at the airport, they literally forgot me several times. The person pushing me around would get distracted and leave me then another person would find me randomly and then do the same thing. Even when boarding the plane, I asked for help and one person told me that it wasn’t their job and they walked away, just completely leaving me there. By the time I finally got on the plane, the flight attendant was frustrated helping me put my carryon bag and crutches in the overhead compartment and actually dropped my crutches on my head and one of my broken arms. She didn’t apologize or even acknowledge what she did. No one offered me help off the plane or with my bags and crutches which made me late to my connecting flight. United Airlines was by far the worst flying experience I have ever had.
Sara H.
Encinitas, CA
58 reviews
Globetrotter Expert Level 1
I fly a lot in my life using different airlines, and I have to say, my experience with United has been the worst of them yet. Both times in the last month that I've flown with United, my flights have gotten significantly delayed. The first time, it messed up my connecting flight (which was the last flight out of the night). Because I would've missed my connecting flight and there were no other flights out of San Francisco that night, my travel arrangements got pushed back BY DAYS! They were not able to get me on a flight without putting me on multiple waiting lists. They were not accommodating in helping me out either. 

The second time, I was delayed by 3 hours, which is always bothersome. I know they're not responsible for things like weather, but this is the only airline I've ever experienced delays with... 

Additionally, it is obvious that United milks upgrades for all they're worth. If you want a non-shitty seat, you need to pay extra. Otherwise, you're stuffed in the back of the plane like sardines with hardly any leg room. 

On the plus side, I do really like the United Airlines App. It is really helpful when traveling so much, because it keeps all of your flight itineraries very organized for you. 

I also like how organized their boarding process is. They have 5 Boarding groups, and typically, they have their 5 lines indicated so it is a seamless and organized boarding process. 

If it were my choice, I would not fly United. 


Charlie S.
Fenton, IL
42 reviews
Though you may be able to find a good price for tickets, you get what you pay for. My husband and I flew from Chicago to Oahu with United and it was the worst flying experience I have ever had. The seats were so small and hard, especially for a 6-7 hour flight. United overbooked our flight and they needed ten people to give up their seats. TEN! Our flight didn’t take off for almost an hour and a half after boarding because of this dilemma. The flight Attendants were very rude and short with everyone. This experience was awful, But unfortunately it’s only one of many bad experiences I have had with this company. I would rather pay extra money for the same flight with a different airline rather than give this company my business ever again.
Sushma S.
Anderson, IN
56 reviews
I wish I could give United negative stars. Every single time I’ve flown United there has been a major issue. The last 3 times I’ve flown United (and yes, I ask myself why I subjected myself to United 3 times) my flight has been delayed by HOURS and ultimately cancelled. There was always finger pointing at the receiving airport or the weather or something. But when I called to get information from the receiving airport, or checked the weather report, everything would always be just fine. It was evident that United was to blame but they absolutely refuse to be held accountable or accept responsibility. Everything is always someone/something else’s fault. There were times when I was traveling just for the weekend, going for a wedding or a funeral (something I could absolutely not miss) and United had delayed the flight so much that it was eventually cancelled. When I called to ask for some compensation they did not offer anything. When asked if I could at least stay in a hotel (I was 2 hours away from home) so that I could catch the first flight in the morning they denied this request as well. Not only was it denied, the man at the counter was extremely rude and laughed in my face at my request. He implied that the request was absurd and asking for too much. They offer nothing to loyal patrons, even when they make a mistake. This airline needs to shut down. They are absolutely garbage. I wouldn’t recommend United to even my worst enemy
angela m.
21 reviews
I love their food affords though but it’s a bit pricey and it’s not a lot. I hate their WiFi’s like u have to pay and the movie or with the subtitles tho which is lame. I don’t like their airplane service cuz I went on this Airline a few years ago with my family to New York buffalo but guess what? We had to get stuck in Newark New York, and they apologized and gave us hotel discount or something and then we finally land there but the truth is we have landed in different places which I’m cool with loll but I’m so disappointed that I had to ride in a rental car from San Diego to Los Angeles!!! Cuz the lax airport for this airline broke down and it’s so disappointing cuz I could have missed my school the next day. I like the Chicago stop by though and the Illinois lol and Newark New York. I haven’t travel on plane for a long time since I had been traveling on cruise twice and it’s lovely compared to the airplanes
Jamie J.
38 reviews
Globetrotter Expert Level 1
I am not a fan of United since I traveled to India with my family. We had four sets together and while checking in they told us we were all in different rows in the middle seat of the airplane. I had a five and four year old. They moved someone to allow my four year old to sit next to me, but we had to beg people and the flight attendant had to offer free merchandise to people to change seats with my five year old so she could sit next to her father. Luckily a Dr w/o Boarders volunteer was on the plane. She was the only person willing to move to stop my frightened child from crying. She later informed my husband that another United Flight she was on this happened to and she gave up her seat on that one too. They sold our seats to someone else and disregarded my children’s age and the fact that they could not sit by themselves. Since then I have avoided using them. No customer service.
Ali D.
Baltimore, MD
31 reviews
United Airlines is a typical American airliner. The online booking process is pretty smooth and you can reserve and make changes relatively easily. The selection of available flights could be better but the same could be said for most airlines.

Airport check-in has gotten better recently as they have installed self-service kiosks at most of their airports. Once you have boarded and are seated, again, pretty status quo. I haven't had food other than snacks in many years on a United flight so I won't comment on that. Drink selection is pretty varied which is nice and the cost is nice and low as well. Flight attendants are generally friendly and knowledgeable. 

Baggage claim can be a nightmare but I think that is more the airport than the airline. Overall, pretty decent experience. Not much different than American or USAirways or any of the others.


Carmen Z.
Sandy
15 reviews
I have flown United many a time and I actually just flew with them from SLC to Memphis last weekend and the trip in the air was great. I do have to say that I do not care for their new maple cookies they give for snacks (I mean am I the only one that looks forward to pretzels on a plane?) 

The flight attendants were great and when the flight was delayed after we had boarded the pilot apologized and offered the entire flight free wifi for the trip for the inconvenience. 

My fiance and I had been bumped up to first class which was great and made sitting on the plane waiting for paperwork seem a little less of an inconvenience.
Livia F.
Stratford, CT
40 reviews
My experiences with them haven't been as bad as those of other people, but I'm definitely not a fan. In terms of inflight comfort its on par with other airlines of the same caliber, but customer service is awful. During one flight takeoff was delayed due to a rainstorm and then a problem with the plane, and we were kept sitting on the tarmac for hours with no information (the flight attendants actually seemed to be hiding from us), and when someone did finally speak with us we were told they didn't know if the flight would leave or not but we should get on our phones and try to reschedule our connecting flights - all without telling us when we should aim to reschedule for. Staff showed no sympathy for the customers who had been sitting for hours with no information and didn't even bother to offer us water. Do not recommend. 
Geena G.
17 reviews
Does United Airlines fly over-seas??
Tracy A.
Lowell, In
61 reviews
Do you feel an airline should have a dress code?
Claire O.
Los Angeles, CA
26 reviews
If you had a choice without taking price into consideration, would you fly United Airlines over any other airline?
Taylor P.
Painesville, OH
63 reviews
Globetrotter Expert Level 4
When is the best time to get a cheap flight?
patricia c.
San Diego, CA
31 reviews
How is the customer service with this company?

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