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United Airlines

BY UNITED AIRLINES #7 in Airlines

3.6 out of 5 stars
  • 5 Stars31%
  • 4 Stars31%
  • 3 Stars23%
  • 2 Stars8%
  • 1 Star7%
3.70 / 5 based on 11,534 Reviews

Top Questions See all 338 Q&A

  • Are they bad to delay flights?8 Answers
  • Anyone else have issues with this airline?7 Answers
  • I have never used this airline before , is it a comfortable envir...11 Answers
United Airlines
United Airlines
Reviews (11534)
Q&A (37)
Media (43)
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REVIEWS
PRODUCT HIGHLIGHTS
  • "Tickets are always reasonably priced, however, customer service is rather poor and the flight attendants on out last flight were very rude!" in 49 reviews
  • "For the most part the service is okay but usually the flight attendants are rude and unapologetic when they spill water all over you in your sleep because they're reaching over you to get to the person in the middle." in 31 reviews
  • "my absolute favorite airlines there first class is great i havent been in there coach or buisness yet but the first class is so nice they bring you ll this stuff " in 16 reviews
  • "United has a great frequent flyer program and it is relatively easy to get upgrades into first class on domestic flights." in 14 reviews
  • "Any time I have missed my connecting flight, they've been able to accommodate me on the next available flight...or have paid for my overnight stay." in 13 reviews
Sara H.
Northridge, CA
33 reviews
Globetrotter Expert Level 1
I fly a lot in my life using different airlines, and I have to say, my experience with United has been the worst of them yet. Both times in the last month that I've flown with United, my flights have gotten significantly delayed. The first time, it messed up my connecting flight (which was the last flight out of the night). Because I would've missed my connecting flight and there were no other flights out of San Francisco that night, my travel arrangements got pushed back BY DAYS! They were not able to get me on a flight without putting me on multiple waiting lists. They were not accommodating in helping me out either. 

The second time, I was delayed by 3 hours, which is always bothersome. I know they're not responsible for things like weather, but this is the only airline I've ever experienced delays with... 

Additionally, it is obvious that United milks upgrades for all they're worth. If you want a non-shitty seat, you need to pay extra. Otherwise, you're stuffed in the back of the plane like sardines with hardly any leg room. 

On the plus side, I do really like the United Airlines App. It is really helpful when traveling so much, because it keeps all of your flight itineraries very organized for you. 

I also like how organized their boarding process is. They have 5 Boarding groups, and typically, they have their 5 lines indicated so it is a seamless and organized boarding process. 

If it were my choice, I would not fly United. 


Hailey A.
Los Angeles, CA
13 reviews
United Airlines was by far the worst airlines I have ever flown. I had a broken leg and two broken arms from a hit and run car accident so I was in a wheelchair and using crutches since I wasn’t very mobile. While in the wheelchair at the airport, they literally forgot me several times. The person pushing me around would get distracted and leave me then another person would find me randomly and then do the same thing. Even when boarding the plane, I asked for help and one person told me that it wasn’t their job and they walked away, just completely leaving me there. By the time I finally got on the plane, the flight attendant was frustrated helping me put my carryon bag and crutches in the overhead compartment and actually dropped my crutches on my head and one of my broken arms. She didn’t apologize or even acknowledge what she did. No one offered me help off the plane or with my bags and crutches which made me late to my connecting flight. United Airlines was by far the worst flying experience I have ever had.
Jessi F.
Manchester
6 reviews
I flew United right at the time of all the negativity surrounding it online and on the news. It wasn't bad at all! The in-flight service was great, everything was fine, except for a few things. On one flight a bunch of the screens on the seats didnt work or would get stuck turning on and off, which made it hard to sleep. There was also a huge seating mix up on my last flight, and one of the workers was forcing people to check their carry on baggage despite the bags meeting carry on requirements and there being enough space in the overheads. On that flight, my seat got changed last minute along with everyone else, and they had booked myself and another person for the same spot. The man who was booked with me for the seat was part of a family with a small child, and he wasn't able to sit with his wife and kid. They moved my seat after I'd already put my carry on overhead, which was fine, but then I had to wade through the crowd backwards to get it once we landed, making me the last one off the plane!
Amanda S.
MARTINSBURG, WV
97 reviews
Very friendly and cozy. I always go for the emergency exits seats to have more room. I have children and each time I have flown the crew were all very helpful. Baby items fly free and they tell you to make sure you have all the food and diaper you would need for an entire day in case on an emergency. Because we were going to be away from home for so long with a newborn, this pilot even helped us get everything including a stroller, luggage, diaper bag, car seat and a cooler, for the formula and my father's ensalin, on the plane and back off. Never knew a pilot so nice. I thanked him about a million times. Then at luggage claims we still had so much like a high chair, pack n play and more luggage. They felt so sorry for us the pilot had someone get a golf cart, loaded up our stuff and drove me and my mini me to the rental car agency and requested for our vehicle to be expidited quickly. Best service I have received till this day from ANY place of business! You go Mr. Pilot with your niceness to mothers in need of help!
Becky S.
Wilmington, NC
608 reviews
Globetrotter Expert Level 1
It's been a while since I've flown but when you fly commercial out of my hometown of Wilmington NC, you've been limited to United Airlines or American Airlines.
It's small but still an International Airport yet even when you get there early and there isn't a line and boarding is on time- there still seems to be a delay in takeoff.
They also cut out meals and snacks on flights within the U.S. or maybe it's based on time in the air but from The East Coast to the West Coast (beach to beach literally) there is nothing provided. The service seems to be a step up from some alternatives but the flights are nearly always connector flights to either Charlotte or Atlanta therefore it's a cramped experience on a small plane with everyone in the same "seating class."
Also, is it that much to ask for someone to clean up the used tissues from the flight before? I work service industry and have for over 20 years so I'm not some complaining snob who knows nothing about hard, dirty work either.
Sushma S.
Anderson, IN
55 reviews
I wish I could give United negative stars. Every single time I’ve flown United there has been a major issue. The last 3 times I’ve flown United (and yes, I ask myself why I subjected myself to United 3 times) my flight has been delayed by HOURS and ultimately cancelled. There was always finger pointing at the receiving airport or the weather or something. But when I called to get information from the receiving airport, or checked the weather report, everything would always be just fine. It was evident that United was to blame but they absolutely refuse to be held accountable or accept responsibility. Everything is always someone/something else’s fault. There were times when I was traveling just for the weekend, going for a wedding or a funeral (something I could absolutely not miss) and United had delayed the flight so much that it was eventually cancelled. When I called to ask for some compensation they did not offer anything. When asked if I could at least stay in a hotel (I was 2 hours away from home) so that I could catch the first flight in the morning they denied this request as well. Not only was it denied, the man at the counter was extremely rude and laughed in my face at my request. He implied that the request was absurd and asking for too much. They offer nothing to loyal patrons, even when they make a mistake. This airline needs to shut down. They are absolutely garbage. I wouldn’t recommend United to even my worst enemy
angela m.
14 reviews
I love their food affords though but it’s a bit pricey and it’s not a lot. I hate their WiFi’s like u have to pay and the movie or with the subtitles tho which is lame. I don’t like their airplane service cuz I went on this Airline a few years ago with my family to New York buffalo but guess what? We had to get stuck in Newark New York, and they apologized and gave us hotel discount or something and then we finally land there but the truth is we have landed in different places which I’m cool with loll but I’m so disappointed that I had to ride in a rental car from San Diego to Los Angeles!!! Cuz the lax airport for this airline broke down and it’s so disappointing cuz I could have missed my school the next day. I like the Chicago stop by though and the Illinois lol and Newark New York. I haven’t travel on plane for a long time since I had been traveling on cruise twice and it’s lovely compared to the airplanes
Mallory C.
90 reviews
I HATE THIS AIRLINE! I’ve never had good experiences flying with them! 1st time I flew with them was on my way to my honeymoon. They kept delaying and delaying our flight instead of just putting us on a different airline, we lost and entire day of our honeymoon. 2nd time flying to Chicago to watch my husband graduate Navy Bootcamp! I ordered a TSA CERTIFIED carry on sized suitcase and had taken it on other flights with different airline with no problem! They told me I had to check my bag because it was too big EVEN THO THEY MEASURED IT and it was the correct size. I refused, telling them I’m a makeup artist and I travel with too much makeup to check my bag, which is why I bought the carry on! They told me my suit case would BREAK THE PLANE and I would have to pay to fix it ! I said I would pay for any damage my bag made. Fit in the over head compartment with room to spear! In conclusion, every time I’ve flown with them I’ve had an hour or more delay. Since then I’ve never flown them again! I’d rather pay double them fly with United again.
Ali D.
Baltimore, MD
31 reviews
United Airlines is a typical American airliner. The online booking process is pretty smooth and you can reserve and make changes relatively easily. The selection of available flights could be better but the same could be said for most airlines.

Airport check-in has gotten better recently as they have installed self-service kiosks at most of their airports. Once you have boarded and are seated, again, pretty status quo. I haven't had food other than snacks in many years on a United flight so I won't comment on that. Drink selection is pretty varied which is nice and the cost is nice and low as well. Flight attendants are generally friendly and knowledgeable. 

Baggage claim can be a nightmare but I think that is more the airport than the airline. Overall, pretty decent experience. Not much different than American or USAirways or any of the others.


Livia F.
29 reviews
My experiences with them haven't been as bad as those of other people, but I'm definitely not a fan. In terms of inflight comfort its on par with other airlines of the same caliber, but customer service is awful. During one flight takeoff was delayed due to a rainstorm and then a problem with the plane, and we were kept sitting on the tarmac for hours with no information (the flight attendants actually seemed to be hiding from us), and when someone did finally speak with us we were told they didn't know if the flight would leave or not but we should get on our phones and try to reschedule our connecting flights - all without telling us when we should aim to reschedule for. Staff showed no sympathy for the customers who had been sitting for hours with no information and didn't even bother to offer us water. Do not recommend. 
Geena G.
17 reviews
Does United Airlines fly over-seas??
Tracy A.
Lowell, In
61 reviews
Do you feel an airline should have a dress code?
Claire O.
Los Angeles, CA
26 reviews
If you had a choice without taking price into consideration, would you fly United Airlines over any other airline?
Taylor P.
Painesville , OH
63 reviews
Globetrotter Expert Level 4
When is the best time to get a cheap flight?
patricia c.
San Diego, CA
31 reviews
How is the customer service with this company?

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