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Time Warner Cable

BY TIME WARNER CABLE #2 in Cable Providers

3.2 out of 5 stars
  • 5 Stars22%
  • 4 Stars21%
  • 3 Stars28%
  • 2 Stars15%
  • 1 Star14%
3.20 / 5 based on 6,982 Reviews

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Time Warner Cable
Time Warner Cable
Reviews (6982)
Q&A (668)
Media (7)
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PRODUCT HIGHLIGHTS
  • "For years, I just lived without cable so I didn't have to deal with their terrible customer service, price gouging and boxes that never worked." in 19 reviews
Katherine F.
Katherine F.
Cary, NC
57 reviews
I think they're trying to improve, but the customer service is a big enough hassle to dock two stars. It's hard to actually get up with them and even harder to get them to come out. The cable is fine as long as it's working, but fixing it when it isn't is a real hassle.
perla g.
perla g.
Whittier, CA
22 reviews
Have had it foe 2 months I use to have direct TV for the past 5 years but their cost went up and up. So far I'm liking this cable company but I do feel they don't have the same selection of programming as direct tv. Time will tell if the change was for the better or not
stephanie r.
stephanie r.
Lewisville, NC
67 reviews
I've been using time warner cable for quite a while now and even a couple of years back. I have to say TWC did meet my expectations and it's actually more cheaper then other cable companies. I love there customer service I recommend anybody to consider switching to TWC.
Gina D.
Gina D.
Bethel Park, PA
13 reviews
We get a lot of outages a lot. Time Warner is the only option for my roommates and I to have so we really didn't have a choice. When we've called customer service they help with what they can I suppose. It could be better but we're in college so we take what we can get.
Jennifer M.
Jennifer M.
Florence, KY
100 reviews
The Internet is good. The price of cable is unreal when we can watch other TV on local channels for nothing with a antenna. We also subscribe to Netflix and Hulu and HBO now and it all works fine for our family. It is unreal what they charge for TV and phone these days!
Ashley P.
Ashley P.
Evans City, PA
161 reviews
I've had time warner cable for years. Within the last heart hey have jacked up their prices for all services. Old promos are no longer in tact anymore. They did have a support number to call and they did make adjustments but my bill was still $50 more than it used to be
Fred V.
Fred V.
Chillicothe, OH
11 reviews
Great cable company with an awesome service. Their techs are the absolute best they implemented a call forward service which basicaly means they will call you ahead of the instalation time that the tech is on the way. They will even send you a picture so you can ID him
Angie F.
Angie F.
Phillipsburg, NJ
7 reviews
Are we need to pray because it doesn't have a pause button so you can't pause if you're watching the TV show you like and yes we'll do something you can just pause it or save it you have to just leave it there and not watch it so I think they should put something on it
Angelica P.
Angelica P.
Arlington, TX
25 reviews
The customer service center is awful. It is difficult to communicate and understand the call center employees. It seems like after the intro offer ends, current customers end up paying sky high prices for years without any reward for their loyalty to Time Warner Cable.
Kayla K.
Kayla K.
Richlands, NC
51 reviews
Their customer service is great, especially when you need to reboot your modem. You can easily reboot right on the phone without having to get up and unplug the modem and wait a few seconds to plug it back in. The only thing I hate about TWC is their horrible Internet.
Elizabeth C.
Elizabeth C.
Wilmington, CA
57 reviews
Is Time Warner cabel good for the internet service? Or AT&T. Because I'm trying to get a Internet provider.
Araceli R.
Araceli R.
New Windsor, NY
47 reviews
Are there any special promotions to help you save money or any discounts?
Joshua D.
Joshua D.
Fayetteville, NC
57 reviews
What are some good competitors to Time Warner?
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