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Time Warner Cable

BY TIME WARNER CABLE #3 in Cable Providers

3.2 out of 5 stars
  • 5 Stars22%
  • 4 Stars21%
  • 3 Stars28%
  • 2 Stars15%
  • 1 Star14%
3.20 / 5 based on 6,983 Reviews

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Time Warner Cable
Time Warner Cable
Reviews (6983)
Q&A (668)
Media (7)
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PRODUCT HIGHLIGHTS
  • "For years, I just lived without cable so I didn't have to deal with their terrible customer service, price gouging and boxes that never worked." in 19 reviews
Joyce T.
Joyce T.
Moreno Valley, CA
19 reviews
Internet with Time Warner is by far the best & fastest company you can choose for reliable & good connection. I haven't had a chance to speak with their customer service but I'm sure they're good. They surpass my expectations & would definitely refer them!
Grace B.
Grace B.
West Salem, OH
312 reviews
The quality is good. We haven't had any issues. 3 star rating based on price. Why do they offer new customers a better price than someone who has been a good customer for many years? This is frustrating! We have phone, internet, and cable bundled together.
Ashley H.
Ashley H.
Bimble , KY
22 reviews
I HAVE BEEN WITH THIS COMPANY FOR ABOUT 5 MONTHS. I HAVE ENJOYED THEM UP TO THIS POINT AND THEY HAVE MEET MY EXPECTATIONS. I DO WISH THE PRICE WAS CHEAPER BUT COMPARED TO OTHER LOCALS TWC IS THE CHEAPER I WOULD RECOMMEND EVERYONE TO CHECK OUT THE COMPANY..
Ophelia H.
Ophelia H.
121 reviews
The Internet itself works fine but the customer service isn't great. They have charged me for services I didn't request, continuously raise my rate, and banned me from paying with my debit or credit cards because my card expired and my autopay got bounced.
Rachel C.
Rachel C.
Westhampton, NY
32 reviews
Time Warner Cable is very hit or miss. Sometimes when I call customer service they are able to give clear directions on the phone or come right away. Authorities, time estimates one when they will be able to come help are incorrect and lead to frustration.
Crystal J.
Crystal J.
Lockport , NY
82 reviews
Time warner is better than the dish service we used to have. They're expensive so that's why I've only rated them 3 stars. We don't often have problems with the cable. I have noticed that several stations are no longer being offered such as the E channel.
Lynda B.
Lynda B.
Riverton, UT
64 reviews
The signal goes in and out all the time. The internet connection is spotty. Customer Service is not very good. It is expensive and there are better options available which we will be looking into in the near future. I do not recommend using their service.
Veronica M.
Veronica M.
Weslaco , TX
124 reviews
I use Time Warner Cable for my internet and had previously used the company for cable. I cancelled the cable because their customer service was awful and would have cancelled my internet as well but it's the only company that offers internet in my area :(
Caitlyn G.
Caitlyn G.
Cincinnati, OH
202 reviews
Time Warner is pretty much complete crap but I use them because they are the lesser of two evils that are the only options in my area for internet/cable/phone providers. They have gotten a bit better with customer service, but I still have dodgy internet.
Rachel P.
Rachel P.
Lakewood, OH
13 reviews
Time Warner Cable provides the best price and ease of coverage. Customer service could be better. Their promise of your technician arriving in a certain window of time is ill-met but I wouldn't really expect that anyway. Otherwise, standard cable service.
Elizabeth C.
Elizabeth C.
Wilmington, CA
57 reviews
Is Time Warner cabel good for the internet service? Or AT&T. Because I'm trying to get a Internet provider.
Araceli R.
Araceli R.
New Windsor, NY
47 reviews
Are there any special promotions to help you save money or any discounts?
Joshua D.
Joshua D.
Fayetteville, NC
57 reviews
What are some good competitors to Time Warner?
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