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Time Warner Cable

BY TIME WARNER CABLE #2 in Cable Providers

3.2 out of 5 stars
  • 5 Stars22%
  • 4 Stars21%
  • 3 Stars28%
  • 2 Stars15%
  • 1 Star14%
3.20 / 5 based on 6,981 Reviews

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Time Warner Cable
Time Warner Cable
Reviews (6981)
Q&A (668)
Media (7)
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PRODUCT HIGHLIGHTS
  • "For years, I just lived without cable so I didn't have to deal with their terrible customer service, price gouging and boxes that never worked." in 19 reviews
Gina R.
Gina R.
69 reviews
Worse service ever. I cannot go 1 month without a cable, Internet or phone concern. I've been forced to stay with them because my area only provides service from them. Customer service is excellent but they're not controlling service at my home. I'd never recommend TWC to others.
Pamela S.
Pamela S.
Clifton, NJ
51 reviews
I mean it's a necessity to have internet. There aren't many options. The customer service is good when you get someone but their products are mediocre. I had cable but I barely used it and they made you rent their box. I don't understand....if you buy cable it should be included.
Ariel T.
Ariel T.
Lexington, SC
27 reviews
The customer service is getting better but they still haven't come out to fix my guest room TV to figure out why we don't have our basic cable running through there. Oh and they also left my cable lines out for three weeks when they said they would be back the next day to bury it
Sarah B.
Sarah B.
Jasper, Indiana
129 reviews
Of all companies I've used in the past, I find time Warner to be the best I've dealt with, experiencing the least amount of interruptions, the speediest in problem resolution, and friendly staff, and service personnel. Even dealing with customer service calls are quick, and easy.
Holly G.
Holly G.
Westmoreland, NH
66 reviews
I live in a small city, pay for a decent speed of Internet, and have a good router, but I struggle to get solid Internet service on the second floor of my home. Their customer service leaves a lot to be desired. If they weren't the only option here, we would use another provider.
Maggie F.
Maggie F.
Wilmington, OH
327 reviews
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Techie Expert
Level 2
We have had Time Warner Cable for five years and love them. The rates are comparably low. They offer great bundles, we bundle tv, phone, and Internet. Our internet is fast and reliable. Time Warner Cable also has fast and effective customer service, if you do happen to need help.
Jamie S.
Jamie S.
Charlotte, NC
58 reviews
Time warner cable is unreliable and not as fat as advertised, however It isn't that bad either. It works when you need it to and it's really the only good company for internet where I am at. They need to work on fiber optics and hopefully we can get the outages down to a minimum.
Emily W.
Emily W.
Fountain Vly, CA
40 reviews
I've heard they put people on hold for ridiculous amounts of time, but fortunately I've never had to deal with them on the phone for long. I think if you keep a simple plan, and know what you should be paying every month, then you shouldn't be calling them too frequently anyways.
Morgan D.
Morgan D.
Bellmead, TX
103 reviews
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Techie Expert
Level 2
They are a pretty good company. We get good signal strength in our location for both cable and internet. It's little pricey but the prices and packages are competitive. The guys that hooked everything up were fast and polite. I wish we could have more channels but I'm satisfied.
audrey e.
audrey e.
Redondo Beach, CA
14 reviews
Time Warner is the WORST. Have them for landline, internet and cable. on 7 tvs. Although we pay a ton of money monthly (over $400), literally something is ALWAYS wrong. They are ALWAYS rude, don't care to promptly fix the problem, etc. I will change as soon as there is an option
Elizabeth C.
Elizabeth C.
Wilmington, CA
57 reviews
Is Time Warner cabel good for the internet service? Or AT&T. Because I'm trying to get a Internet provider.
Araceli R.
Araceli R.
New Windsor, NY
47 reviews
Are there any special promotions to help you save money or any discounts?
Joshua D.
Joshua D.
Fayetteville, NC
57 reviews
What are some good competitors to Time Warner?
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