Seriously, the worst cable company I have ever had the misfortune of working with. We ditched them as a cable provider the second we moved out of our apartment and got satellite TV at the new house. Unfortunately they are the only internet provider in my area (aren't monopolies illegal?) , so we have to use them for that. They are ridiculously pushy about up-selling services. I got into a screaming match with their "customer retention" representative about cancelling the cable service, which was twice the price of satellite TV. They only have one solution to connection issues, which is to restart the modem. I call because I tried that and it didn't work. I have had to argue ridiculous service charges with them multiple times. I can't stand them and the second Google Fiber is available in my area, we are dropping TWC like a hot potato! Good riddance!