Personally I hate TWC. Unfortunately, it is the only option available in my area. I have had both verizon FiOs and Optimum before, and both are so much better than TWC. First of, the internet speed is terrible. If I am watching Netflix, I cannot simultaneously use wifi on my phone or tablet. Also, the DVR is very use unfriendly. It is very inconvenient to use. If you are deleting 10 episodes of a show, you have to delete them one at a time, and after each time you get thrown out of the DVR screen. Moreover, the multi-room DVR options are terrible. For the price TWC charges, I expect much better service. Can't wait for FiOs to be available in my area, or moving!