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Time Warner Cable

BY TIME WARNER CABLE #3 in Cable Providers

3.2 out of 5 stars
  • 5 Stars22%
  • 4 Stars21%
  • 3 Stars28%
  • 2 Stars15%
  • 1 Star14%
3.20 / 5 based on 6,984 Reviews

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Time Warner Cable
Time Warner Cable
Reviews (6984)
Q&A (668)
Media (7)
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  • "For years, I just lived without cable so I didn't have to deal with their terrible customer service, price gouging and boxes that never worked." in 19 reviews
marcos c.
Laredo, TX
6 reviews
Anthony V.
Los Angeles, CA
1 review
We purchased a TV/Internet package for $120 or there about per month and set up payment via debit card to automatically go out each month. All good so far. 1 month in a second payment went out of our bank account in addition to the contracted payment for $89 - nowhere did this show on our TWC account, customer service were useless and after this happened three times in consecutive months - in addition to our regular contracted payment - I contacted the bank and they advised to cancel the card (at great inconvenience as we had to revise all payments to a new card). We DID NOT set the new debit card up with TWC but instead logged in every month and paid the contracted amount. Still no customer service solution but at least by cancelling the card the theft from our bank account stopped. For a few months anyway as several months later and having only used the card manually online each month to pay, the payments (now $95) started to appear again. Once again customer service useless and the rep that sold me the package hasn't solved it either in 6 weeks and so we are left to visit their office with a year of bank statement to claim back the $800 or so that they owe us. USELESS USELESS USELESS.
Kim S.
Alexandria, KY
161 reviews
I no longer have time warner. My bill kept getting higher and higher so I changed to direct tv and I'm glad to did. It's half the cost.
Jessica Q.
227 reviews
Had a great experience with TWC have had there service for years it never goes out in storms like direct TV and dish ! Plus internet is fast !
Laura A.
84 reviews
This is my cable provider at my apartment where I go to school. They do an excellent job and have a great selection of channels.
marysol f.
Lic, NY
19 reviews
Love the costumer call back and the online help along with a real live technician as well as I wouldn't change my service for no one.... lovely service even on rainy days
Rhonda C.
203 reviews
Time Warner Cable is the only cable I have ever had. So I really don't have anything to compare it too. I thought the cable was pretty good. Then the bill started getting bigger & bigger over the years. So I had to cut a bunch of the channels. They are pretty good about coming out if something goes wrong with your cable, to your house. Overall I like Time Wanner Cable.
Rell B.
610 reviews
I have TWC istalled into my home and I must say that I do not like this cable service and every year they raise their prices and you can call customer service and they tell you one thing but when you get your bill you getting charged with things that you didn't even want
betty l.
Geneva, OH
54 reviews
Well I have this service its okay for the most but there is something I don't like about them your neighbor and 5 other neighbors can have the same service no body pays the same.I think this is wrong if we all have the same service we all should pay the same
Elizabeth C.
Wilmington, CA
57 reviews
Is Time Warner cabel good for the internet service? Or AT&T. Because I'm trying to get a Internet provider.
Araceli R.
New Windsor, NY
47 reviews
Are there any special promotions to help you save money or any discounts?
Joshua D.
Fayetteville, NC
57 reviews
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