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Time Warner Cable

BY TIME WARNER CABLE #5 in Cable Providers

3.2 out of 5 stars
  • 5 Stars22%
  • 4 Stars21%
  • 3 Stars28%
  • 2 Stars15%
  • 1 Star14%
3.20 / 5 based on 6,956 Reviews

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Time Warner Cable
Time Warner Cable
Reviews (6956)
Q&A (668)
Media (7)
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REVIEWS
PRODUCT HIGHLIGHTS
  • "For years, I just lived without cable so I didn't have to deal with their terrible customer service, price gouging and boxes that never worked." in 19 reviews
Jessie A.
8 reviews
I have been with time warner internet for almost a year now and just added TV and phone service 2 months ago. We've always been happy with the internet and so far the tv service is ok. I like the price of it bundled with everything but it can cut out from time to time and some channels will say not available all of a sudden. And the phone we don't even have hooked up. It was just a better price with phone service.
Lauren A.
Myrtle Beach, SC
2 reviews
Good Service. However they get you with a promo and after a year it almost doubles. Then when I called to see how I could lower my bill, I waited on hold (after talking to someone) for 30 mins and then was told she would call me back in 20 minutes. 2 hours later she called and it was late at night.
Lindsay W.
Fort Worth, TX
12 reviews
I've had this service for a while. There is not a lot of options in my area so this is the one we chose to go through. I have no major complaints but I think their prices are on the high side. I'm not crazy about the customer services either. I just think they could be offering more for the prices.
Janaya M.
Inglewood, CA
21 reviews
Probably the worst provider I've ever had but you don't get much of a choice in southern California. The internet drops quite frequently. Their prices are high. It's very unreliable and honestly not worth it at all. I wish there was another company I could go with. They're even worse than Comcast.
Jessica H.
Lanai City, HI
37 reviews
Over here in Hawaii there is time Warner Cable with oceanic. This company is pretty good, however there has been some downfalls. The Internet stops working on occasions when the weather isn't cooperating and waiting to get it fixed sucks. They are very prompt at setting you up with services though.
Amanda P.
New Bern, NC
32 reviews
We have been on TWC for 2 years now, recently we have started having issues with certain channels stalling or freezing and wifi is dropping in and out. They have a great customer service team but I get tired of resetting the modem and cable box so much. I wished they would come out and troubleshoot.
Ashley M.
15 reviews
What I like most about this company is that it provides the dodger channel where I get to watch all the dodger games and a lot of behind the scenes shows. Also, I love on demand channels that are provided. I get to catch up on all my favorite shows, but I've also discovered amazing shows from this feature. One star is knocked because one time my DVR wiped out all of my recording and I wasn't very happy with that.
Tessa S.
Kearney, MO
21 reviews
Time Warner has been a pretty good cable service thus far. Their plans could be more affordable in general, but they do often meet our expectations. Experience with customer service is lacking, as is with most big companies. I would recommend Time Warner if AT&T wasn't available in someone's area.
Angie G.
Evansville, IN
4 reviews
We have problems with this service all the time, just had an outage this week was out for a couple of hours. At is really very expensive also. I am really not sure why I still continue to pay the outrageous price every month. I don't want to give it a full star either but you have to put somthing.
Nichole R.
Myrtle Beach , SC
35 reviews
Techie Expert Level 1
The service of Internet is fine and usually works without any issues. The customer service however is horrendous. I have had multiple issues with billing, installation, and just general phone calls to their customer service. It never goes smoothly! But unfortunately there aren't many other options.
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