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Time Warner Cable

BY TIME WARNER CABLE #4 in Cable Providers

3.2 out of 5 stars
  • 5 Stars22%
  • 4 Stars21%
  • 3 Stars28%
  • 2 Stars15%
  • 1 Star14%
3.20 / 5 based on 6,958 Reviews

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Time Warner Cable
Time Warner Cable
Reviews (6958)
Q&A (11)
Media (7)
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REVIEWS
PRODUCT HIGHLIGHTS
  • "For years, I just lived without cable so I didn't have to deal with their terrible customer service, price gouging and boxes that never worked." in 19 reviews
Samantha S.
Alexandria, VA
28 reviews
I hate TWC. I have never had such a repeatedly bad experience with a company like I have with TWC. Multiple missed appointments, unhelpful customer service and rude technicians (don't get me wrong I've had few good encounters as well) but comparatively there is no comparison. I am happy to say haven't used them in a couple of years and I'm glad I never have to hear, "have you unplugged the cord and plugged it back in?" Again.
Alicia K.
Easley, SC
52 reviews
This company is our only option for Internet, so we don't have a choice but to use them. I would prefer a different company; customer service can be hard to get a hold of, and the prices go up about $10 every year. The Internet is slow, even with a turbo upgrade. There's no way you could possibly use the lowest level of Internet service from them unless all you were doing was sending email from on device every once in a while.
Abbey C.
146 reviews
My personal experience with Time Warner Cable has not been the greatest. I find their services to be quite expensive for the quality they provide. My internet is constantly dropping if more than one person is using it, and to upgrade our speed is an astronomical additional cost. I may change providers soon.
Tiffany D.
Mission Hills, CA
56 reviews
Techie Expert Level 2
I use TWC for internet/ their modem and I purchased a Netgear router to access WIFI and I probably have the worst connection even when directly connected via ethernet. TWC is affordable but not the best quality.
Customer service will restart it or remotely control and still will not help with internet access.
Rachel B.
203 reviews
Our cable service, like our experience with customer service, is hit or miss. We have all three services bundled, and not a month goes by that we don't have to call with a technical issue, incorrect bill, or request a service call. We often have to continue calling about an issue that was apparently previously resolved. We have problems with our service probably at least once a week. If we had a choice, we would switch in a heartbeat!
Jessica J.
Flushing, NY
35 reviews
There prices are just way to high! The service is beyond horrible, and customer service is little to never helpful. They promise you one thing and then add fees and charges You are unaware of. Wouldn't recommend to anyone unless they start doing some tremendous changes within the company to better the clients.
Donna B.
Astoria, NY
23 reviews
Don't like come on the cable guy only bees and I have it because my parents use it and they pay the bill but it glitches so much sometimes the cable box don't work and see if he is not old like it's all good to feed the quality is really good customer service it's for ever like that honestly don't do anything
Angelina d.
Dorchester, SC
226 reviews
I've had Time Warner for a few weeks now. So far they're great. I called to get service set up for my new house and the customer service representative was really nice and very helpful. They couldn't come out until 5 days after I put the order in. He offered a self-kit where I can hook it all up myself and they sent it to my door the day after I had called. It was super easy to install and if I have any issues, they are all so helpful.
Bryan B.
Kent
5 reviews
Honestly I've never been too happy with any cable company. The thing with time warner is that when you complain they typically treat you well. And we all know the drama with terrible internet service and trying to get the company to help you. I hate time warner, but at least their customer service doesn't suck.
Casey H.
Salt Lick, KY
94 reviews
I haven't been to happy with TWC since I moved 9 months ago. The workers are ok and do a good job but the service is highly overpriced. I have times of no service and just don't know how they can change the customers so much. I don't know that at this time if I would recommend this service to friends or family.
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