Time Warner Cable
3.20 / 5 based on 6,960 Reviews
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Time Warner Cable
- "For years, I just lived without cable so I didn't have to deal with their terrible customer service, price gouging and boxes that never worked." in 19 reviews
The Internet is steady with very little trouble even during storms. The price was very reasonable. My only problem is we have their very basic cable package and we generally have the "no signal" notice come up on our TV and we have to either wait a bit for the signal to come back on or reboot our cable TV box.
I haven't been to happy with TWC since I moved 9 months ago. The workers are ok and do a good job but the service is highly overpriced. I have times of no service and just don't know how they can change the customers so much. I don't know that at this time if I would recommend this service to friends or family.
There prices are just way to high! The service is beyond horrible, and customer service is little to never helpful. They promise you one thing and then add fees and charges You are unaware of. Wouldn't recommend to anyone unless they start doing some tremendous changes within the company to better the clients.
I like Time Warner. It is by far the best out here right now for internet and cable. Only thing I do not like is the customer service and their nasty attitudes when you are having a problem. They know you rely on them and so they are not concerned with quality of service or doing things in a timely fashion.
I have never really felt completely satisfied with TWC customer service. It took a year to finally figure out that my wireless signal was weak and frequently dropping because I didn't have the proper modem; I was only informed of this after having an appointment set-up with an outside contractor. The modem I was given by TWC did not work effectively. Now that I have purchased a new modem, the issues with my wireless connection have been resolved, but it would have been nice to have been given that solution the countless times I had spoken with TWC representatives over the phone.
Not much choice in my area. Service is spotty and expensive. TWC is trying to give a quality product, and they try to improve my service when I call to complain, but it is short lived. The equipment provided could be better, and would probably solve some of the inconsistency we have with our internet working.
Time Warner is always trustworthy. During storms Time Warner never goes out so I can always count on staying updated with any weather, news, or emergency reports. Time Warner has a variety of channels and my family can usually always find something to watch. My little sister is satisfied at well as my Grandma.
Our cable service, like our experience with customer service, is hit or miss. We have all three services bundled, and not a month goes by that we don't have to call with a technical issue, incorrect bill, or request a service call. We often have to continue calling about an issue that was apparently previously resolved. We have problems with our service probably at least once a week. If we had a choice, we would switch in a heartbeat!
Honestly I've never been too happy with any cable company. The thing with time warner is that when you complain they typically treat you well. And we all know the drama with terrible internet service and trying to get the company to help you. I hate time warner, but at least their customer service doesn't suck.
Don't like come on the cable guy only bees and I have it because my parents use it and they pay the bill but it glitches so much sometimes the cable box don't work and see if he is not old like it's all good to feed the quality is really good customer service it's for ever like that honestly don't do anything
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