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Time Warner Cable

BY TIME WARNER CABLE #2 in Cable Providers

3.2 out of 5 stars
  • 5 Stars22%
  • 4 Stars21%
  • 3 Stars28%
  • 2 Stars15%
  • 1 Star14%
3.20 / 5 based on 6,981 Reviews

Top Questions See all 668 Q&A

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Time Warner Cable
Time Warner Cable
Reviews (6981)
Q&A (668)
Media (7)
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PRODUCT HIGHLIGHTS
  • "For years, I just lived without cable so I didn't have to deal with their terrible customer service, price gouging and boxes that never worked." in 19 reviews
Erica M.
Erica M.
Dothan, AL
28 reviews
For the most part I am pleased with my experiencea with the customer service department...don't really care for their instant play/On Demand menu interface I almost hate it. As for the service I have been pleasantly surprised at how much I love it.
Sierra E.
Sierra E.
Gardner, KS
160 reviews
Overpriced and a monopoly in my area. Customer service is quick. We've always had issues with their hardware and Internet. Craps out multiple times a year. Can't wait for Google fiber.
Hampus F.
Hampus F.
24 reviews
Quite possibly the worst company in America. All the Internet companies in this country are terrible and are only concerned with scamming people out of as much money as possible.
Lisa W.
Lisa W.
Boerne, TX
16 reviews
Unfortunately this is the best of the worst options we have for ISP. The customer service isn't the greatest, and it usually takes a couple of tries to fix anything. I'm not a fan.
Caroline R.
Caroline R.
Highland, NY
20 reviews
This provider is adequate. They aren't the best I've used, but they are the only provider in my area. The on demand feature is always on the fritz.
julie j.
julie j.
Oak Hill, OH
25 reviews
It has a lot of channel offers but not happy with service I get. Was having a lot of problems for many weeks got run around when I called, problem finally fixed but after many weeks of not getting to watch too many shows I got a whole $25 credit!
Casey K.
Casey K.
Burlington, KY
209 reviews
I haven't had any issues recently with TWC. There hasn't been any outages since I've had it (about 2 years). I used to have a problem with their billing, but that has been corrected.
Jill M.
Jill M.
Los Angeles, CA
7 reviews
Time Warner Cable has recently made some major strides to become a company with a better reputation. I do tend to run into random issues with cable/internet such as them randomly ceasing to work until I reboot. Customer service is great through.
Renee C.
Renee C.
EUCLID, OH
5 reviews
Exceptionally reliable service, but the cost is far too high. New customers get great deals while loyal customers are ignored. I've used this service for nearly 20 years and there's absolutely no reward for loyalty- quite the opposite, in fact.
Annette V.
Annette V.
Honolulu, HI
229 reviews
My husband and I don't have their cable since we have Hulu and Netflix, but we do have Time Warners' internet service and it's great! Really fast too when I comes to streaming and gaming.
Elizabeth C.
Elizabeth C.
Wilmington, CA
57 reviews
Is Time Warner cabel good for the internet service? Or AT&T. Because I'm trying to get a Internet provider.
Araceli R.
Araceli R.
New Windsor, NY
47 reviews
Are there any special promotions to help you save money or any discounts?
Joshua D.
Joshua D.
Fayetteville, NC
57 reviews
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