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Time Warner Cable

BY TIME WARNER CABLE #2 in Cable Providers

3.2 out of 5 stars
  • 5 Stars22%
  • 4 Stars21%
  • 3 Stars28%
  • 2 Stars15%
  • 1 Star14%
3.20 / 5 based on 6,981 Reviews

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Time Warner Cable
Time Warner Cable
Reviews (6981)
Q&A (668)
Media (7)
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PRODUCT HIGHLIGHTS
  • "For years, I just lived without cable so I didn't have to deal with their terrible customer service, price gouging and boxes that never worked." in 19 reviews
Judith V.
Judith V.
Diamond Bar, CA
109 reviews
NOOOO... this is the worst, most over charging cable company out there. They are shady and I will not do business with them again.
Kayle C.
Kayle C.
Syracuse , NY
49 reviews
To be honest I hated TWC when we first bought our house. We have home security, cable, Internet and home phone. They have since fixed the problem with our connection and are making strides in better customer service
Katie B.
Katie B.
Burlington, Nc
14 reviews
I'm using Time Warner Cable but honestly wouldn't recommend them to any one else. They have shown to be deceptive on pricing and have little to no regard towards their customers when it comes to spike in their fees.
Paula G.
Paula G.
Centerville, OH
55 reviews
Their customer service is terrible. You are always on the phone forever and they never know what they are talking about so they have to transfer you serveral times. If it was not for their lower rates I would switch.
Christine C.
Christine C.
New York, NY
17 reviews
Time Warner is the only service available in my building. I am not a fan of the company at all. Every single month my bill changes fees and costs and i have to call them and redo and go through everything to make adjustments. I personally think their fees are extremely high for their services as well.
Alice S.
Alice S.
Brooklyn, NY
61 reviews
They often over charge us and I have to call and get the bill fixed. Takes forever to get a real person. Our internet service could be stronger. Overall, it's our only option or we would go somewhere else. Always a new problem.
Darlene N.
Darlene N.
Jonesport, ME
18 reviews
We love Time Warner Cable over the other options. We had a "dish" for a long time, and when Time Warner was run through our area, we switched and have never regretted it. Cheaper pricing and always friendly service.
Stephanie M.
Stephanie M.
Ithaca, NY
19 reviews
This company is a constant headache. Make sure you get anything they promise you in writing. I was told they would install the internet for free but they slapped the fee on with the first bill. it took several phone calls to get the fee removed and their customer service left a lot to be desired.
Rosa R.
Rosa R.
New York, NY
75 reviews
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Techie Expert
Level 1
It has such a slow connection. Constantly dropping the devices. When streaming videos from Netflix or Hulu it takes quite a bit to load and it is even worse if my roommate is home and using his devices. Wish there were more options available in my building /area but sadly the New York area I am in is very limited.
Anna H.
Anna H.
Graham, NC
37 reviews
I love my service with Time warner cable its a little bit pricey but I feel that it is worth it. I don't real have any problems with it missing up but if I do I find that they are very fast at fixing the problem.
Elizabeth C.
Elizabeth C.
Wilmington, CA
57 reviews
Is Time Warner cabel good for the internet service? Or AT&T. Because I'm trying to get a Internet provider.
Araceli R.
Araceli R.
New Windsor, NY
47 reviews
Are there any special promotions to help you save money or any discounts?
Joshua D.
Joshua D.
Fayetteville, NC
57 reviews
What are some good competitors to Time Warner?
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