0 stars for TWC but they are making me give at least 1 in order to review. Truly I only have this service because it is the only one available. Their customer service is absolute crap and unless you cry and threaten them they do not give a crap. Keep very careful records every time you call them making a note of who you spoke with, time/date, and what they said. If they push back make them go to the recordings - they record everything and will have no choice but to bend, it just takes forever. The actual service is way overpriced and doesn't work very well. I like the OnDemand feature but it doesn't work half the time. They continue to take away helpful features (can no longer rewind from the end of a recorded program, you have to start over from the beginning) and don't add any value. Total crap.