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Time Warner Cable

BY TIME WARNER CABLE #2 in Cable Providers

3.2 out of 5 stars
  • 5 Stars22%
  • 4 Stars21%
  • 3 Stars28%
  • 2 Stars15%
  • 1 Star14%
3.20 / 5 based on 6,982 Reviews

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Time Warner Cable
Time Warner Cable
Reviews (6982)
Q&A (668)
Media (7)
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PRODUCT HIGHLIGHTS
  • "For years, I just lived without cable so I didn't have to deal with their terrible customer service, price gouging and boxes that never worked." in 19 reviews
Marshay M.
Marshay M.
Massillon, OH
8 reviews
Have had 3 new cable boxes within 2 weeks. just recently found out that i have been overpaying for the slowest internet thanks to a very friendly staff. cable will randomly pause in the middle of shows. very frustrated with time warner
Sara W.
Sara W.
Plano, TX
41 reviews
Awful. Having recently switched from FIOS to TWC (not by choice), I am completely disappointed by the product suite offered by TWC. The TV/DVR options are archaic, difficult to navigate, and SLOW in response. The internet speed is so slow that I often have to switch to my cell data if multiple devices are attempting to use wireless.
Karla B.
Karla B.
47 reviews
My internet connection is not what i would like it to be. The price is high for the slow internet connection. I do love NY1 and for the most part cable is good, but TW needs to do much better with their internet connections and speeds.
Danielle P.
Danielle P.
Readfield, ME
15 reviews
Time Warner Cable Customer Service is hit or miss. We've found if you go into the physical locations you get better service and answers. Since we've bought our own router and modem, we've been able to get better speeds on uploading and download speed for a better price thanks to the discount for not paying the monthly equipment fee.
Jelisa R.
Jelisa R.
19 reviews
Time Warner Cable is the least of my favorites. Their prices are outrageous and the customer service is horrible. I have had many outages, huge spikes in prices, and just outright horrible service. I wouldn't recommend them to anyone. They are the only provider in my area and I would gladly switch if something else became available.
Lisa S.
Lisa S.
Warren, OH
33 reviews
Time Warner Cable is a good company but every year the prices go up or they'll take channels off basic cable and put it on digital trying to make you rent another digital box. Way to go Time Warner. No wonder your loosing customers
Denisse G.
Denisse G.
New York, NY
11 reviews
They're okay. If you have to use them like I do they're okay but I know there are better providers. Sometimes they send out free movie vouchers when they cut off or interrupt TV services, that is something that I like about them.
Ashley S.
Ashley S.
Louisville, KY
39 reviews
I've used TWC ever since they bought out Insight. I do like them better than insight. The website is a lot better and easier to use. My guide messes up a lot of and I have to reset the cable box often. My internet rarely has issue.
M B.
M B.
18 reviews
Time Warner is the worst. If there was any other suitable option, I would switch in a heartbeat. We pay a fortune for terrible service. Our internet is spotty at best. It is often completely out. We average between 4-6Mbps. Far below what we pay for. Their customer service is appalling. If I could rate them zero stars I would.
Courtney C.
Courtney C.
39 reviews
When the service is actually working, it's great! However, it's a nightmare to deal with customer service when there is an issue. You're better off just sitting in the dark and winging it than calling for any kind of support.
Elizabeth C.
Elizabeth C.
Wilmington, CA
57 reviews
Is Time Warner cabel good for the internet service? Or AT&T. Because I'm trying to get a Internet provider.
Araceli R.
Araceli R.
New Windsor, NY
47 reviews
Are there any special promotions to help you save money or any discounts?
Joshua D.
Joshua D.
Fayetteville, NC
57 reviews
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