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Time Warner Cable

BY TIME WARNER CABLE #2 in Cable Providers

3.2 out of 5 stars
  • 5 Stars22%
  • 4 Stars21%
  • 3 Stars28%
  • 2 Stars15%
  • 1 Star14%
3.20 / 5 based on 6,982 Reviews

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Time Warner Cable
Time Warner Cable
Reviews (6982)
Q&A (668)
Media (7)
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PRODUCT HIGHLIGHTS
  • "For years, I just lived without cable so I didn't have to deal with their terrible customer service, price gouging and boxes that never worked." in 19 reviews
Fran C.
Fran C.
Summerville, SC
238 reviews
Time Warner is basically the only company I get at my house for cable & internet. We have the best internet they offer, and it still isn't the best! Wish we could have a few different companies to choose from but oh well. The cable is fine, just think if we're paying that much for Internet, it'd be amazing
Samantha H.
Samantha H.
Rochester, NY
10 reviews
Time Warner Cable is okay. It's very tricky to get anyone out to service your device. Luckily I live very close to their local branch so usually I pay them a visit if I am having trouble because I know it will be less work. It's not the most fun way to spend an afternoon, but at least my cable gets fixed.
Ty W.
Ty W.
Pineville, NC
18 reviews
The Customer Care department is lacking. Every person I spoke to at the call center are void of being able to explain billing, billing cycle, billing start date, extra fees and proper adjustments for overcharges. You will get hit with so many One Time Charges that were suppose to be free with the Free Installation but once that bill comes you will see 19.99 and 40.00 charges out of the wazzoo. In NC a supervisor name Pat is great, we've been acquainted through my requests for a call from a supervisor every time a discrepancy posted to my account. Also a technician charged me a fee for a visit/installation when he never came! Pat went over the charges and I shocked and despite her constantly correcting the wrong fees the automated billing system kept flooding my account with charges, it took almost 2 months to be corrected. And don't call any time close to 11:00pm because the reps leave then and will try to route your call and end it quickly so they can get home, not all reps do this but I've had a few.
Tracy S.
Tracy S.
Henderson, KY
14 reviews
Their service is okay most of the time. They're the only choice we have to go through in our area, and unfortunately they are well aware of that fact. They know that no matter how poor a job they do, or how bad their customer service is, that as long as we want cable or internet, we'll keep paying them.
Elizabeth H.
Elizabeth H.
Rochester, NY
5 reviews
So many channels to choose from and usually no issues with my internet/cable but sometimes if there is an issue it can take multiple trips to my house from a service tech and multiple replacement cable boxes to fix the error. I guess that is the norm. With technology these days but it can get stressful.
Sara P.
Sara P.
68 reviews
Time Warner Cable is a great cable company. They are very user friendly. They offer lots of shows and their online services are great. The only problem I have is that you cannot use your TWC login to watch ABC shows online.
Cheyenne B.
Cheyenne B.
Buena Park, CA
243 reviews
Twc has always been my go to cable provider no matter where i have moved. Pro: tons of channels, occasional promos cons: without those promos very expensive for "basic" cable, glitches too much and always having problems.
Kaylee C.
Kaylee C.
Dallas, TX
90 reviews
I think time warner is good, but not great. It didn't quite meet my expectations because I liked Comcast/Verizon better. The customer service has been wonderful and I'd recommend it to others if you live in the region.
Hollie S.
Hollie S.
Cincinnati, OH
11 reviews
Time Warner Cable is okay... it's hard to review a company that has basically held a Monopoly in my area for quite some time. There is another company that offers DSL, but can only get speeds up to 3mbps. Time Warner can go up to around 50 mbps - as I use my internet to watch television, I need good speeds for clear HD streaming. The downside in addition to being a monopoly is they are somewhat high priced and the bandwith bottlenecks (at least in my neighborhood). It is not unusual for web pages to load slowly and my online streaming to lose its HD (which isn't *really* HD but still looks better) during peak times - when I ask Time Warner about this, they just say that when multiple people are using the same node that it bogs the internet down. So I pay for 30 mbps... but I don't think I actually get those speeds... I've planned on downsizing in the near future. When the DSL company brings upgraded service to my neighborhood, I may even switch.
Nicole M.
Nicole M.
Van Nuys, CA
146 reviews
Basically I have been a slave to TimeWarner since I live in the so cal valley and am extremely limited in my cable/internet providers ( especially if your credit it not great, which mine is not). Aside from the cable service constantly being interrupted especially in the nighttime hours of 10-3 am, they have some of the worst customer service I have ever received. Everyone from the customer service reps who "claim that they'll call me back" and never do, to the installer who literally left for a piece mid install to NEVER RETURN AGAIN. Then when I called TW they could not even get a hold of the installer because they were "contracted". I will work on my credit so I don't have ONLY TW to choose from. If you can avoid it, avoid it.
Elizabeth C.
Elizabeth C.
Wilmington, CA
57 reviews
Is Time Warner cabel good for the internet service? Or AT&T. Because I'm trying to get a Internet provider.
Araceli R.
Araceli R.
New Windsor, NY
47 reviews
Are there any special promotions to help you save money or any discounts?
Joshua D.
Joshua D.
Fayetteville, NC
57 reviews
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