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Time Warner Cable

BY TIME WARNER CABLE #3 in Cable Providers

3.2 out of 5 stars
  • 5 Stars22%
  • 4 Stars21%
  • 3 Stars28%
  • 2 Stars15%
  • 1 Star14%
3.20 / 5 based on 6,984 Reviews

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Time Warner Cable
Time Warner Cable
Reviews (6984)
Q&A (668)
Media (7)
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  • "For years, I just lived without cable so I didn't have to deal with their terrible customer service, price gouging and boxes that never worked." in 19 reviews
Meagan S.
61 reviews
Time Warner Cable is an okay company. I do enjoy that they give you an hour prior of when they will come instead of waiting all day on them to arrive.
Shelby S.
Cincinnati, OH
8 reviews
I have had to call a few times because the WiFi in my apartment went out but the customer service people have always been super helpful and nice. I get my services included in my rent so I don't know about pricing but I would certainly consider using them in the future.
Joy O.
25 reviews
Channel selection is good and prices are also pretty good - but Time Warner is really the only option where I live. I would rate higher if it wasn't for customer service and billing. We constantly had issues with our bills (being charged for services we no longer had) and it never really seemed to get resolved quickly. We moved to Boston for a few years and just moved home a few months ago. I just received notice in the mail TW sent me to collections for $50?! I see they are back to same old same old. I have no idea where to begin to rectify this new nightmare. I haven't even lived here for two years much less have their service! I give them one star because I like how much space is on my DVR and I don't need a huge digital cable box to run every TV in my house unlike my old
Provider, charter.
Caitlin M.
Dallas, TX
8 reviews
I am not very happy with my service at Time Warner Cable, the internet is slow and we are paying an exorbitant amount for basic cable. It took 3 trips to TWC in order to get our cable installed in the first place.
Ciera F.
Galloway, OH
30 reviews
It's decent most of the time, but sometimes we get a little slower than normal internet. It is great for the most part though.
Alex S.
38 reviews
Their service is kind of bad and their prices are very expensive, hence why I don't have cable, only Internet.
JoAnna G.
San Antonio, TX
51 reviews
There products are great. Their customer service not so great. When there is a good rep you can get a great affordable deal.
Nancy E.
Palmdale, CA
16 reviews
Very nice and friendly customer service and the Internet never seems to slow down. I like having the phone line for fax purposes so it's all good
Christina O.
Raleigh , NC
118 reviews
I really hate Time Warner Cable. I have no choice in internet provider and cable. I wish that I did so I had more options. I hate paying over $100 a month for slow internet(need fast for work) and cable with limited channels.
Melody L.
Moreno Valley, CA
182 reviews
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Techie Expert
Level 1
Kind of a hassle to deal with setup especially if something is wrong it takes forever to deal with but once thats all over with its a pretty good service
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