I HATE TWC!!! I would give them zero stars if possible. I have had so many issues with them, yet they keep raising their prices. Our service kept dropping that we couldn't even use the internet on one computer or watch TV. For some reason the modem was sending out the signal just fine, but the router was and is still not sending out the full strength of the signal received. We've tried different routers and nothing seems to help. The technician couldn't figure it out either. I had to argue with them just upgrade our speed to were it should be for what we are paying. Then they tried to make us pay for the visit for the technician. If I could switch I would, but there is literally no other internet provider in my area. Can't do satellite because we rent.