Uggh, were should I start. Time Warner is the monopoly in my area. I am forced to use them for the high speed internet and service I desire. Unfortunately they do not value loyal, long time customers and continue to hike up the price for their services every year. Once a year I call and ask for a price reduction, the price is reduced for a bit but then seems to hike up again. If it were my choice I'd do without but I really have no choice in my area. My dream is that another provider will swoop in and create competitive lower prices knocking time warner out of the running.