TW has good services available, such as ability to watch Netflix, record shows, etc. When you click from one screen to the next, there is a bit of a lag time and the internet package is not as fast as some of the other ones that are offered through other services. Also, clicking to get to the next screen is not always user friendly. For example, you think you are supposed to click "OK" to advance to the next screen to see a recorded show's options, but instead it just starts the show and you were actually supposed to use the arrow button. Obvious things are harder to get to. Good customer service though.