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Time Warner Cable

BY TIME WARNER CABLE #3 in Cable Providers

3.2 out of 5 stars
  • 5 Stars22%
  • 4 Stars21%
  • 3 Stars28%
  • 2 Stars15%
  • 1 Star14%
3.20 / 5 based on 6,984 Reviews

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Time Warner Cable
Time Warner Cable
Reviews (6984)
Q&A (668)
Media (7)
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  • "For years, I just lived without cable so I didn't have to deal with their terrible customer service, price gouging and boxes that never worked." in 19 reviews
Jocelyn E.
69 reviews
It is very slow at times and it kicks off people when their are too many people on. i am paying 150 dollars a month for this. The customer service is terrible too.
Sarah B.
Plano, TX
15 reviews
Their new digital cable hookup is annoying. I should be able to run my TV straight into the wall for typical standard cable shows, but it states that I need a specialist to come out just to do so.
In order to cancel your cable, you have to drive to a location and wait amongst others for your number to be called, just to give them back the box and have them check off a box that you're ending your cable services. Oh, and they just throw the chords away when you do so, so you may as well keep them. Their internet is abysmally slow at times, which shouldn't be an issue since it's just me on my tower. Not sure why that is, and every once in a while I have to call them and have them re-submit the signal to my place.
Kaci H.
New Lexington, OH
20 reviews
I, over the years have had nothing but problems out of Time Warner. Since they are the only provider where I live I am forced to use them. If I had another option I would take it in a heartbeat! My phone service shuts off many times a day. My internet was losing connection at least 30 times a day and after over a year of beggingg them to take back the ancient modem I had to give me a new one I finally yanked the thing out from under my TV and took it into the closest store and demanded a newer modem which they gave me and then my internet never shut off again since. If your bill is late they call relentlessly. When you call in for questions or problems they usually have no clue how to help you so you have to tell them you want to talk to a top level tech. It's nothing but problems, hassles, run arounds.
Holly M.
24 reviews
They are alright in terms of cable and internet. Their prices need to come down a lot! Wish there were more options for Internet but there arent.
Destiny Q.
Evansville, IN
66 reviews
I have just basic cable and haven't had any problems so far! there always nice when talking to them on the phone and is cheap!
Faherty N.
Kenmore, NY
9 reviews
The Internet is fairly reliable. Cable goes out too often for how much I spend. Customer service is usually pretty bad.
Amanda T.
Northwood, OH
26 reviews
Monopoly, no competition so can do whatever they please. If you are lucky enough to get a decent person on the phone though they will do their best to help you!
Farrell H.
Winchendon, MA
10 reviews
Time warner has been so helpful since moving. ha difficulty with getting channels and the immediately sent a technician out to solve the problem. they also gave me a free movie channel and a free rental.
Omi N.
Bethlehem, PA
15 reviews
If I weren't bound to this service, I would go elsewhere. I don't watch TV anymore because of this company. They switched over to the digital box, claiming it would be an easy switch, and it took us over a month to get it back on track. The basic cable is very limited, and I am excited to switch to a new company, very, very soon.
mariana h.
274 reviews
I miss my time wamer cable company it was so good to me everything worked better then any other also very great price at first
Elizabeth C.
Wilmington, CA
57 reviews
Is Time Warner cabel good for the internet service? Or AT&T. Because I'm trying to get a Internet provider.
Araceli R.
New Windsor, NY
47 reviews
Are there any special promotions to help you save money or any discounts?
Joshua D.
Fayetteville, NC
57 reviews
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