I've had TWC for over 8 years now. I do love their customer service. I have never had any issue's with that. My internet is a little slow in the upstairs master. We use them for cable, internet and phone. My kids and I love the online streaming from time warner. Plus we have all downloaded the TWC app. It is great for when the kids are using the TV and I want to watch something while doing the dishes or cooking. Also when we are not home, there are still channels available, and you can always watch on demand channels and your dvr. I only gave 4 stars because, I wish they had better promotions, it seems as though my bill is growing and growing annually. We have been loyal, I feel like they should take that into consideration. One great thing I can say about them is, I received a promotion in the mail, for a year free of Showtime and TMC and I am now addicted to the Affair, so when that promotion ends, I may have to add it to my bill. Over all pretty satisfied.