Time Warner Cable
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- "For years, I just lived without cable so I didn't have to deal with their terrible customer service, price gouging and boxes that never worked." in 19 reviews
I've never used other service providers for the home but I am really satisfied with TWC and will not be switching anytime soon. The only reason I would give them a 4 star rating is because of their DVR dilemma.
If you have recordings saved onto your DVR box but then you switch boxes for whatever reason having to do with quality or malfunction or even an upgrade, everything you had recorded leaves with the box! Unfortunately, this happened to me last year when I upgraded my box and I lost some really good movies and a couple of shows I was featured on with my favorite singer! These were like memories for me so yes, it is sad that I lost the footage.
I think they should find a way to have customers "save" the stuff they DVR onto their account so that no matter how many times a customer switches boxes they don't lose whatever recordings may be special to them. Also, DVR recording should be able to be viewed on desktop and laptop devices, wink wink, TWC!
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