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Time Warner Cable

BY TIME WARNER CABLE #3 in Cable Providers

3.2 out of 5 stars
  • 5 Stars22%
  • 4 Stars21%
  • 3 Stars28%
  • 2 Stars15%
  • 1 Star14%
3.20 / 5 based on 6,984 Reviews

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Time Warner Cable
Time Warner Cable
Reviews (6984)
Q&A (668)
Media (7)
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PRODUCT HIGHLIGHTS
  • "For years, I just lived without cable so I didn't have to deal with their terrible customer service, price gouging and boxes that never worked." in 19 reviews
Amanda S.
Buffalo, NY
5 reviews
I have Time Warner Cable with the DVR service. I really love to be able to use the DVR to record my favorite shows if I'm not home. It's a great package to have.
Tara G.
Ottawa, OH
142 reviews
Time Warner is constantly raising our bill. The wait time for customer service is ridiculous. If we had other options where we live we would use another company.
Tina C.
Myrtle Beach, SC
52 reviews
I have a love/hate relationship with Tine Warner Cable. I love the lineup and the internet speed but I don't like how they don't offer great deals to long standing customers the way they do to new customers.
Our apartment complex is only routed for time warner, so we have to use it!! the Internet is pretty fast in our area since they have to compete with Google fiber, but customer service is not the greatest.
Jordan B.
14 reviews
Good customer service, but internet is sometimes not efficient and works poorly. Always willing to come to fix the internet promptly, but annoying that the internet goes out more than 1-2 times per year.
Jamie S.
170 reviews
I don't have any complaints about TW. We have automatic billing and whenever we have an issue with that (overcharge), we simply call and it is resolved rather quickly ... and for that reason, I love them!
leslie t.
Montclair, CA
12 reviews
Signed up for TWC when we moved into our townhome. They scheduled us an appointment right away and sent someone out to help with set-up since we had our own modem. The connection is usually pretty good.
Cassie G.
San Antonio, TX
11 reviews
I hate time warner. The customer service is terrible. The Internet is terrible. To get a service person out here. It's a almost a 2 week wait. I want to switch so bad to AT&T but they aren't in the area.
Shayla N.
Clay, NY
91 reviews
In general I hate Time Warner but this experience was very pleasant. Nice employee. Comfortable waiting area with Wi-Fi (one should hope an internet company would offer wi-fi!) Short wait times. No hassle. Time Warner in general is a giant corporate monster with terrible customer service but I'm reassured by this location.
Cecilia M.
Bernalillo, NM
29 reviews
TWC provides us with internet. We live in a pretty large house (5 bedroom), and we have difficulties with getting the Wi-fi signal to reach to the opposite side of the house from where the router sits.
Elizabeth C.
Wilmington, CA
57 reviews
Is Time Warner cabel good for the internet service? Or AT&T. Because I'm trying to get a Internet provider.
Araceli R.
New Windsor, NY
47 reviews
Are there any special promotions to help you save money or any discounts?
Joshua D.
Fayetteville, NC
57 reviews
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