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Time Warner Cable

BY TIME WARNER CABLE #3 in Cable Providers

3.2 out of 5 stars
  • 5 Stars22%
  • 4 Stars21%
  • 3 Stars28%
  • 2 Stars15%
  • 1 Star14%
3.20 / 5 based on 6,984 Reviews

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Time Warner Cable
Time Warner Cable
Reviews (6984)
Q&A (668)
Media (7)
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PRODUCT HIGHLIGHTS
  • "For years, I just lived without cable so I didn't have to deal with their terrible customer service, price gouging and boxes that never worked." in 19 reviews
Clara J.
17 reviews
Terrible service. Bad prices. They even try to charge you for things supposed to be free so you have to constantly keep an eye on them. And when you call for help with your already bad experiences they try to sell you on more expensive useless plans. This company gets off on shitting all over their customers. I only use them because they're the only internet provider in the area. I moved into a new apartment and had to get my own service the first time in June. I've had about 6 or 7 issues with them since, in the span of a month & a half and I'm not the type to talk bad about companies like this, I'm really easy to please, but their service is just so bad this is the first time I've ever written a negative review. Avoid time warner unless you absolutely can't.
Nina K.
Astoria, NY
17 reviews
I HATE TWC!!! I would give them zero stars if possible. I have had so many issues with them, yet they keep raising their prices. Our service kept dropping that we couldn't even use the internet on one computer or watch TV. For some reason the modem was sending out the signal just fine, but the router was and is still not sending out the full strength of the signal received. We've tried different routers and nothing seems to help. The technician couldn't figure it out either. I had to argue with them just upgrade our speed to were it should be for what we are paying. Then they tried to make us pay for the visit for the technician. If I could switch I would, but there is literally no other internet provider in my area. Can't do satellite because we rent.
Nurse B.
Huntingtn Bch, CA
10 reviews
TWC should win an award for Most Improved Customer Service. When I started with them years ago, they were horrible. I even left them for while and resisted going back because I'd had such a bad experience with them. To be honest, it was the Dodgers that brought be back to TWC, but I must say I have been pleasantly surprised by how much they have improved. Although it is annoying that my bill creeps up higher and higher each month for inexplicable reasons, when I call them they promptly find some new deal or some sort of way to lower my bill. They are much easier to reach now and I usually get someone who speaks English. They are on-time for appointments and they rarely have outages. All in all, I am pleased with my TWC service.
Trinidad P.
280 reviews
I have Time Warner triple play, but I don't use the landline, I don't like the fact they make it more expensive if you want just one service. I also dislike that I pay upwards $22 for just taxes alone and even if you have internet for years with them you're paying a monthly leasing fee for their internet modem.
However, I feel the service is very good, especially the Internet. It is very fast, the speed is exceptional. The customer service doesn't take forever to pick up anymore and the Cable service is good as well, although sometimes the On Demand doesn't work for a few hours. I also like the fact that if you're a few days late at paying the bill, they don't shut your service off after a day or two past the bill due date.
Shelby R.
88 reviews
As a former Direct TV user I am not the biggest fan of Time Warner.. It may be the package we have at my house but I am not allowed to record from all TVs I have to go to a designated television to record my shows. It also doesn't allow me to pause a live TV show the way I could with Direct TV. I also am not able to record a show that hasn't started yet (for example if I want to record Jane the Virgin which should be out in October I'd need to wait for the month of October, whereas with Direct TV I could do it during any month) From my understanding there is a huge cost difference of about $100 switching from Direct TV to Time Warner and in the end I guess paying less takes away from the luxury of being able to do more. ☹️
Stacy M.
Kent, OH
28 reviews
I didn't have too much trouble until I started getting things added on. I started off with standard internet in my previous apartment and it worked great. Then when I added on cable and the promotions were offered. Once the promotion was over I was not told that my price would be increasing. Then when I wanted to get rid of cable and just have internet so how the cost ended up being more. And I was outraged! I had been a very loyal customer and I had always paid on time. So I when I wanted to transfer the account to my roommate there were a lot of stipulations. I was not happy so I cancelled my services. Luckily there was once in the area and I was able to bring my equipment back and I have not been a customer since then.
Anna M.
Thomasville, NC
26 reviews
We switched to TWC within the past 6 months after having TV service through Direct TV and Internet through a local service provider. We chose a bundle contract with home phone which we don't use but like to have available in the event of an emergency. TWC's Internet speed is much, much faster than what we had previously at a comperable price. I have mentally noted we experience a lot more lag, and disconnects which require the router to be reset. Idk if this I the router or the service provider. I am not impressed with the television service. I find the picture quality inferior to Direct TV, and am apparently resistant to change after 12 years. But for the money we save every month, $60. I will learn to love it in time.
Lauren A.
Charlotte, NC
14 reviews
I truly dislike Time Warner Cable. I cannot begin to tally up the ways they have let me down. Customer service is non-existent. They do not communicate well with customers or with their own employees, resulting in techs not showing up for scheduled appointments, sending the wrong techs out, not having the right equipment if/when they do show up, etc. I could go on and on. It takes them weeks, sometimes months, to correct their own mistakes. They only reason they deserve any stars is the programming selection. I have never had an issue with them discontinuing a favorite channel like the satellite networks have done. I wish I had better options for cable and internet (hurry up, google fiber!) but I do not at this time.
Marissa S.
Windham, ME
52 reviews
Due to where we live, Time Warner is the only internet provider that is available to us, which is a shame, because we have had nothing but problems with them from the start. I need high-speed internet in order to work from home, and the equipment they provided was garbage. Their technical support has been minimally helpful, and sometimes terrible. We have had someone out to our house about 6 times in the past year, each one telling us different information about why our internet wasn't working. All agreed that TWC equipment was no good and that we were better off purchasing our own equipment. I never recommend TWC when other options are available. Unfortunately, that is all that is available to us right now.
Amber M.
De Pere, WI
16 reviews
I legitimately hate time Warner cable. They treat their new customers better than the old ones. My bill jumped from 90 to 135 after the first year and every time I call to downgrade or check on different rates the representatives are rude and argue that there is nothing they can do. Its not as if I'm rude when I call in, I work for a call center so I'm nice but by the end of the call I literally tell them that they're the worst customer service. You would think since they have a customer satisfaction survey they would train the reps to HELP THE CUSTOMER. It's hard to believe that they don't have some sort of retention department set up. If I honestly had other options for cable I'd drop TWC so fast.
Elizabeth C.
Wilmington, CA
57 reviews
Is Time Warner cabel good for the internet service? Or AT&T. Because I'm trying to get a Internet provider.
Araceli R.
New Windsor, NY
47 reviews
Are there any special promotions to help you save money or any discounts?
Joshua D.
Fayetteville, NC
57 reviews
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