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Time Warner Cable

BY TIME WARNER CABLE #3 in Cable Providers

3.2 out of 5 stars
  • 5 Stars22%
  • 4 Stars21%
  • 3 Stars28%
  • 2 Stars15%
  • 1 Star14%
3.20 / 5 based on 6,984 Reviews

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Time Warner Cable
Time Warner Cable
Reviews (6984)
Q&A (668)
Media (7)
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  • "For years, I just lived without cable so I didn't have to deal with their terrible customer service, price gouging and boxes that never worked." in 19 reviews
Sara D.
New York, NY
31 reviews
Overall I'm satisfied with TWC, however, the "easy" to set up internet kit was quite difficult! I think I'm fairly tech savvy and some of the directions are printed wrong- i.e. important codes...I called to have someone help me set it up over the phone and it went much quicker, however they didn't seemed phased that the directions and codes were wrong. It's worth noting the codes were RIGHT in the spanish version...go figure! typo.
Ashley B.
160 reviews
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Techie Expert
Level 3
I use their cable and internet services are for the most part they are okay. They are a little bit expensive and they have outages often causing you to lose service. When you call the support line to get help, the representative tends to be either rude, tries to get you to buy something that you didn't call for, or tell you to reset something because they think you did it wrong. The customer service is horrible and sometimes a hassle when you have a problem and need to get it fixed. I highly recommend going somewhere else especially for internet services
Melanie M.
New York, NY
23 reviews
SUCKS! I wish verizon was in my buidling, I would switch in a heartbeat. what a rip off.
Kirsten T.
Rochester, NY
33 reviews
Good service and good customer service. Price can be a bit high for Internet and cable on demand.
Patty V.
Huntingtn Bch, CA
19 reviews
So far so great! We switched over from Verizon when Frontier took them over in CA for landline svc. We bundle both cable & landline, & we now save
$40 a month!
taylor W.
Shelbyville, KY
66 reviews
They have an amazing selection of channels. they always fix all our problems right away. they have great customer service.
Kristin M.
19 reviews
Has good service that's hardly interrupted by weather. I wish there was a lower package. I just have the basics and pay over $120. Month
Melissa M.
Lihue, HI
37 reviews
They always have deals to make your monthly bill cheaper and even offer you better services for no additional cost
Edith M.
Round Rock, TX
56 reviews
I have been a Time Warner subscriber for decades for cable. I have recently switched to their internet also (I used to have AT&T DSL and got tired of always having to reset my router). I find their interface easy to use and reliable.
Stephanie L.
206 reviews
Overall Time Warner Cable has good service for Live TV. However, they're mobile app is lacking to what Xfinity provides. You cannot watch live shows unless you are on your home network provider.
Elizabeth C.
Wilmington, CA
57 reviews
Is Time Warner cabel good for the internet service? Or AT&T. Because I'm trying to get a Internet provider.
Araceli R.
New Windsor, NY
47 reviews
Are there any special promotions to help you save money or any discounts?
Joshua D.
Fayetteville, NC
57 reviews
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