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Time Warner Cable

BY TIME WARNER CABLE #3 in Cable Providers

3.2 out of 5 stars
  • 5 Stars22%
  • 4 Stars21%
  • 3 Stars28%
  • 2 Stars15%
  • 1 Star14%
3.20 / 5 based on 6,984 Reviews

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Time Warner Cable
Time Warner Cable
Reviews (6984)
Q&A (668)
Media (7)
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  • "For years, I just lived without cable so I didn't have to deal with their terrible customer service, price gouging and boxes that never worked." in 19 reviews
Emma W.
New York , NY
13 reviews
I do not like Time Warner Cable at all. Their internet service is terrible. It goes in and out every five seconds. The cable lags all the time. Their customer service is terrible and their policies are completely idiotic. They increase my bill all the time for no reason and I have to call and fight them on the phone every single time. Would not recommend to anyone!!!!
Mary O.
Summerville, SC
17 reviews
Horrible customer service. They didn't get our sign-up correct from the start, tried to bill us for three services when we were only setting up for one. They didn't come out to the house when requested, and rescheduled after the fact three times. It's unfortunately the only company we're allowed to use in our neighborhood. We would go with another, if we had a choice.
Amanda S.
118 reviews
Time warner cable is touch and go. It is very frustrating dealing with their customer service. Recently we spent 5 days calling customer service with no resolution. When we called to schedule a repairman we could not get a straight answer and then an appointment was scheduled for a time which caused my spouse to have to leave work early and inconvenienced our family.
Alisha C.
54 reviews
They provide good service no complaints other than we were going to cancel about a year ago because our internet was 100 for turbo, we told them & they begged us to stay & gave us a deal for 59 with the next best thing (whatever is better than turbo) why charge 100 for turbo if you can give us even better for only 59? either way we are happy & don't plan on switching.
Time Warner is always willing to listen to me when I call with a technical or billing inquiry. They are not forth coming with any specials for long standing customers like myself. They are the only provider in my area. I would hesitate to recommend them to others without a great deal for my friends to use but I would be open and honest with whomever I refer to them.
Jamie L.
103 reviews
Started out as a great price but it keeps going up and up. The quality of service was great at first and we were paying less than half of what we are now. I thought we were getting a great deal. But now that the price has increased much the service is constantly going in and out. Of course we're always told if we upgraded, and pay more, it won't happen. No thanks...
Randeigh J.
Monroe, NC
65 reviews
Time warner and I have a love/hate relationship. For years I have had their service and for the most part it is very reasonable and easy to deal with but setup and termination can really blow sometimes. They always try to make you reset your modem even if you have done it 3 times already. But for no contract and a decent price, it beats satellite almost every day.
allison n.
24 reviews
Time Warner is not the best. I use it because that's all that's offered in my areas. We seem to have a lot of issues with it several times a year and it is a little pricier. The demand is pretty good but I can't record more than one thing at a time and I have to be watching it. I have a lot of issues with the internet going out often and that is super frustrating.
Ashley S.
Lancaster, OH
61 reviews
Signed up for TWC about a week ago and so far so good. We ended up with 100+ channels, free on demand, phone, and internet for less than $150/month including surcharges and taxes. Love the set up of the guide. It IS a bit pricey but for the package we are receiving, it isn't too bad. Very clear picture, minimal glitches and a good variety of the channels provided.
Samantha S.
Williamsville, NY
70 reviews
I don't know how to describe how I feel about Time Warner Cable. Not nicely, anyway. Our household loses internet connection at least once per day, and slows significantly at night. Sometimes we are without internet for an hour or more, and we don't ever feel like we can count on good service. The on demand stations also run slowly, and often do not work properly.
Elizabeth C.
Wilmington, CA
57 reviews
Is Time Warner cabel good for the internet service? Or AT&T. Because I'm trying to get a Internet provider.
Araceli R.
New Windsor, NY
47 reviews
Are there any special promotions to help you save money or any discounts?
Joshua D.
Fayetteville, NC
57 reviews
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