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Time Warner Cable

BY TIME WARNER CABLE #5 in Cable Providers

3.2 out of 5 stars
  • 5 Stars22%
  • 4 Stars21%
  • 3 Stars28%
  • 2 Stars15%
  • 1 Star14%
3.20 / 5 based on 6,957 Reviews

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Time Warner Cable
Time Warner Cable
Reviews (6957)
Q&A (668)
Media (7)
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  • "For years, I just lived without cable so I didn't have to deal with their terrible customer service, price gouging and boxes that never worked." in 19 reviews
Cynthia C.
157 reviews
The cable is fine. I like the channel selections & prices. However, our internet is horrible. It disconnects at least once a day & I have tried to get it fixed numerous times, but nothing works. I'm tired of calling the technician every time it disconnects. I am in school & rely heavily on the internet for my classes & TWC has made it extremely difficult to get my assignments done. I end up having to go to starbucks to use their wifi.
Celeste L.
Greenville, TX
22 reviews
When we moved to our current city I was excited to find we have Time Warner as a selection for provider. Their customer service is awesome, any problems we've had were resolved quickly and professionally, the value of packages is great, from their channel lineup to internet speeds. We've had hardly any technical problems, I really love their service! We've had many other cable providers in the past and Time Warner is the best by far!
Monica S.
7 reviews
Does anyone like their cable provider? I find that the service has deteriorated. My picture is often pixilated, especially on the weekends. The newest cable box/dvr often needs to be rebooted. Customer service is almost non-existent. I have pared down the premium channels, yet the cost keeps going up. Cost comparison with the top tier levels of satellite are comparable, so not worth changing. There is little to no real competition.
Amber E.
San Diego, CA
45 reviews
Our experience with Time Warner Cable was absolutely horrible. Our TV and internet constantly disconnected. We had to reset it about 10 times a day. Customer service was terrible and the representatives would continue to give us the runaround and keep transferring us. When we set up an appointment for a technician to come out, we sat around all day and they continued to tell us he would show, but at the last minute they said they were overbooked and he would come another day. They even started charging us more for services we weren't getting. We couldn't get away from them fast enough!
Libna P.
Anaheim, CA
74 reviews
THNAK YOU TIME WARNER for making it easy to be a customer. They are always punctual, and efficient. Whenever we call to have an issue resolved its not a long wait on hold. Also they are very modern and everything is online now a days. They even gave us HBO for free for a year. We truly do appreciate it. We plan to move into san diego county in the next 3 years and I hope time warner expands south so that we can continue to use their services.
Sara D.
New York, NY
31 reviews
Overall I'm satisfied with TWC, however, the "easy" to set up internet kit was quite difficult! I think I'm fairly tech savvy and some of the directions are printed wrong- i.e. important codes...I called to have someone help me set it up over the phone and it went much quicker, however they didn't seemed phased that the directions and codes were wrong. It's worth noting the codes were RIGHT in the spanish version...go figure! typo.
Meagan W.
New York, NY
93 reviews
As far as cable goes, Time Warner is fine. I prefer Verizon but my apartment is not wired for it. The standard pricing isn't too far from normal and HBO/Showtime are being 'included' for the first year for $10 each month, which is a great deal when Bright House (their kind of partner/child) tried to get me to pay $20 for just HBO. If you get the fastest internet there are very few lags in streaming and almost no buffering mid-stream.
Stephanie V.
56 reviews
I'm forced to use them because they're the monopoly in my area. The internet goes out frequently, and it doesn't have the speed it's supposed to. The cable doesn't go out too often, but when it does it's a pain to attempt to get any status updates. If you can avoid them, please do.
Customer service is usually pleasant in my experience, which is a plus, but they don't usually get anything solved.
If you can afford a better company, or even satellite television, I suggest you steer clear of this company.
Cj B.
Lexington, KY
30 reviews
It's really the only option where I live besides dish. And we have started to consider dish. They gave us a lot in our package. I like how I get free HBO go and an app that has all the channels so I basically have a tv on my phone. But the wifi from this company is not the best I have had many problems. Also they don't keep that "arriving within the widow they tell you" promise all the time. They have showed up 3 hours late before.
Caroline B.
North Ridgeville, OH
33 reviews
I really like Time Warner and don't have anything bad to say about their service. However, like most of their competitors, their prices mysteriously go up. You have to pay close attention to your bill. When you call to see what you can do to get the price back down you have to cut some of your channels. If I didn't have young children that like to watch kids programming, I would just not have tv service. It is so expensive anymore.
Elizabeth C.
Wilmington, CA
57 reviews
Is Time Warner cabel good for the internet service? Or AT&T. Because I'm trying to get a Internet provider.
Araceli R.
New Windsor, NY
49 reviews
Are there any special promotions to help you save money or any discounts?
Joshua D.
Fayetteville, NC
56 reviews
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