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Time Warner Cable

BY TIME WARNER CABLE #3 in Cable Providers

3.2 out of 5 stars
  • 5 Stars22%
  • 4 Stars21%
  • 3 Stars28%
  • 2 Stars15%
  • 1 Star14%
3.20 / 5 based on 6,984 Reviews

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Time Warner Cable
Time Warner Cable
Reviews (6984)
Q&A (668)
Media (7)
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  • "For years, I just lived without cable so I didn't have to deal with their terrible customer service, price gouging and boxes that never worked." in 19 reviews
Missy U.
31 reviews
The app works fine, I suppose, but TWC needs to revisit its distribution agreements. The whole reason to have an app like this is to be able to watch cable channels away from home, yet most of the channels are only available if you are connected to your home network. What's the point? If I have to be on my home network to watch cable, I'm going to be watching on my TV and not on my smart phone.
Brennan S.
Lincoln, NE
24 reviews
Time Warner Cable had the cable market monopoly in the town in which I live. It was either TWC or satellite service. Their service provided have never been the worst, though when problems did arise, their customer service was never very friendly or helpful in my experience. I would recommend someone to shop around than to just settle. Better service may be had elsewhere, maybe at a lesser fee.
Jessica B.
Russell, KY
80 reviews
We just recently switched from Direct TV to Time Warner, and I wasn't real sure about going back to cable, at first, but have been pleasantly surprised. We still get all the channels we did with satellite, and more. The price is also
Quite a bit better, which is always good. Another plus is you don't lose your picture when there's a storm, unlike satellite :) Overall it's been a great switch!
Emily R.
Jackson Heights, NY
38 reviews
Time Warner Cable is a pretty good TV provider. Has just about every channel that I like to watch like MTV, E!, etc. It has everything you want to see. I guess the con is that it can be pricey. I don't pay for it but my dad does and he has had some trouble with it before but I guess we are good now. I mean if anyone wants to try it go ahead but I think there are better TV providers out there.
Michelle H.
Winston Salem, NC
41 reviews
No NO NO!! I have TWC because no one else offers internet at my address. The internet goes in and out and the wifi does the same. The TV pixelates just by accidentally touching the box. Even when you leave it be, it still freezes up and pixelates the image for no reason. I am NOT a satisfied customer and thankfully I am only renting at this address so I do not need to stick with TWC forever.
Elisabeth L.
Kenosha, WI
49 reviews
Time warner cable is unfortunately the only high-speed Internet in my area. The service is decent however the customer service and technical service is very poor. The price is definitely higher than you would like to pay however as it is the only Internet service provider available with high-speed Internet in our area you have to pay the price. Would love it if Google fiber came to our area.
ShaLa's B.
Dallas, TX
10 reviews
Agree with any of reviews.

It's a bitter-sweet. Except I find I've been with a company longer than the employee that I'm talking to. I know the process. Save me time in not repeating and then you escalate to next level. Typically now I can pretty much tell them what to do to fix either cable or internet.
Finally we have choices but really all are pretty expensive once out of "their special".
Jazmine G.
San juan, TX
8 reviews
Their service is average, not amazing but not horribly slow. The only issue I had was with customer service. Whenever I spoke to someone, they would quickly not listen to my concerns and "send" someone to check my issue. The problem was that I never had anyone sent for 2 months. I let go one horrible situation and continued with their service at another city. Currently not that many issues.
Emily P.
Cold Spring, KY
130 reviews
I wouldn't recommend them to anyone. My family decided to not get cable anymore because no one really watched live TV so when we called to cancel but still keep out Internet they said it was going to be double what we were paying for Internet and cable. The cheapest option they had was cable for one TV and Internet so now we are paying for a service we don't even want just for the Internet.
Wendy D.
109 reviews
HORRIBLE customer service. They are rude and very sassy. My internet is always going out sometimes for 3 hours at a time. It is very frustrating because I need internet for homework. They send techs out but the problem is persistent. I have been a customer for over 5 years and they still don't give me the time of day. I have finally decided to move on. Currently looking for better options.
Elizabeth C.
Wilmington, CA
57 reviews
Is Time Warner cabel good for the internet service? Or AT&T. Because I'm trying to get a Internet provider.
Araceli R.
New Windsor, NY
47 reviews
Are there any special promotions to help you save money or any discounts?
Joshua D.
Fayetteville, NC
57 reviews
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