Time Warner Cable
Top Questions See all 49 Q&A
- "For years, I just lived without cable so I didn't have to deal with their terrible customer service, price gouging and boxes that never worked." in 19 reviews
It took multiple calls to set up my internet service. I purchased my own modem/router (would highly recommend, they pay for themselves after ~6 months by avoiding the ridiculous rental fees that TWC charges. very simple too, if you can plug in a few wires, you can set it up yourself), and I guess they do not like when you use your own router. They would not turn on my internet without signing up for a time for a technician to come in. So I sign up for an appointment since they won't turn on my service (despite the fact that their system detected my equipment), then call a week later and try to sign up again and cancel the nonsense appointment. Now they claim that they cannot find my modem, and they actually need to send a technician to the building to fix it. At least now I don't have to pay for it nor do I need to worry about missing work to let some jabroni into my apartment. So another week goes by... I call back the next weekend to try to set it up again and the TWC employee cannot figure out how to turn on my service. I call back again, and FINALLY they turn it on.
After using their internet service for a few months, I notice that we only get around half of the bandwidth we signed up for. Perhaps there is a network overload living in manhattan, but I would say i am not very satisfied with their service overall. I would try to get another internet provider but our building is only wired for TWC, so they basically have me monopolized.
In the end, we still have internet, and it rarely completely shuts down (it frequently SLOWS down, but that's not as bad), so it's still better than no internet. If they had their act together, I would have been a customer about a month earlier and they would have another $35 from me. That's a bad job
I've never used other service providers for the home but I am really satisfied with TWC and will not be switching anytime soon. The only reason I would give them a 4 star rating is because of their DVR dilemma.
If you have recordings saved onto your DVR box but then you switch boxes for whatever reason having to do with quality or malfunction or even an upgrade, everything you had recorded leaves with the box! Unfortunately, this happened to me last year when I upgraded my box and I lost some really good movies and a couple of shows I was featured on with my favorite singer! These were like memories for me so yes, it is sad that I lost the footage.
I think they should find a way to have customers "save" the stuff they DVR onto their account so that no matter how many times a customer switches boxes they don't lose whatever recordings may be special to them. Also, DVR recording should be able to be viewed on desktop and laptop devices, wink wink, TWC!
Otherwise I guess it's fine but I'm still in search of a company that delivers what is advertised.
PHOTOS & VIDEOS
See All Photos & Videos