Not too impressed with Time Warner, and never have been. They are our only option in the area with coverage, and they know it. Prices are ridiculous, and the speed always slows down on the weekends, even though we have turbo Internet. Customer service is usually horrible, although I've had a decent person here or there. Waiting times are forever. And good luck if you need a technician to come out and do it right the first time. Each time we had something done, a different tech had to come out to fix the first techs errors, and no one ever said the same thing.