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Time Warner Cable

BY TIME WARNER CABLE #5 in Cable Providers

3.2 out of 5 stars
  • 5 Stars22%
  • 4 Stars21%
  • 3 Stars28%
  • 2 Stars15%
  • 1 Star14%
3.20 / 5 based on 6,984 Reviews

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Time Warner Cable
Time Warner Cable
Reviews (6984)
Q&A (668)
Media (7)
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PRODUCT HIGHLIGHTS
  • "For years, I just lived without cable so I didn't have to deal with their terrible customer service, price gouging and boxes that never worked." in 19 reviews
Liz A.
Liz A.
Kenosha, WI
4 reviews
I have never found a service comparable to Time Warner as a whole package. It dominates competitor internet speeds (which we should all just admit it is the most important part of a cable package) and is right in line with the highest competitors for its actual TV service. The third part of the always forced (suggestion to Time Warner: make a 2 pack of TV and internet... it's not that revolutionary) is the commonly debated and underrated phone line.
Teracia L.
Teracia L.
Killeen, TX
39 reviews
if there were any other decent internet provider in the area i would switch in a heart beat. time warner doesnt care about the customers only about getting all the money they can customer service is deplorable and there is not customer loyalty programs. was with the company for 10 years before i switched my television to a different provider they wanted to offer a better price to new customers than the people who have been with the for so very long.
Kiana C.
Kiana C.
98 reviews
Time warner is by far the best cable you will ever have ! especially the DVR feature .. their customer service never fails ! they are always on point 100 percent !! the only thing is the prices will kill you but even with the prices everything it offers is so additive you woudnt really wanna drop it I highly recommend it as your main provider cause I had satellite direct TV before and it sucked !! go with time warner trust it does not disappoint !!
Abby S.
Abby S.
Carroll, OH
65 reviews
Honestly, I do not like Time Warner. However, they are the cheapest in my local area, so I only have them as an option. The customer service is terrible, my box is constantly not working or they are out working in the area resulting in me unable to watch my shows. I wish their customer service would be nicer and more helpful. For now, I will continue to be a customer with high hopes. However, if this continues I may just be turning to Netflix 24/7.
Tara D.
Tara D.
Walton, NY
31 reviews
I have Time Warner Cable for television service and for high speed internet. Their RoadRunner service is pretty good. I did have to ask for the upgraded, higher speed service to keep up though. We always have two smartphones, two laptops, two tablets, a roku box, an xbox and other devices connected to the internet at all times. When one of my teenagers friends came over, it would log down. Ive had great service with them though. I would recommend.
Jose Miguel L.
Jose Miguel L.
Syracuse, NY
10 reviews
They have the worst customer service and support ever. Every month they increase your rate and can never give you an accurate reason why when you call to ask. The picture is crappy and not true HiDef/HDTV quality. The Internet Speed isn't what I am paying for. They never have a reasonable promotion and have the Syracuse City area monopolized! I truly can't stand them and if I had my way I would get FIOS. I HATE Time Warner Cable!!!!!!!!!! 0 Stars!!
Leyna G.
Leyna G.
Walden, NY
56 reviews
Usually I'm pretty happy with the service, but at times it can be unreliable. We pay for on demand and some movie channels which are sometimes "unavailable". Frustrating when you're paying a high price for a service, and have a screaming toddler who really wants to watch Dora! We also use their home security and that works pretty well, but at times the camera doesn't work great or freezes up. Our internet works well and seemed to be very reliable.
Kate H.
Kate H.
Buffalo, NY
9 reviews
Clearly have a corner on the market where I live. Our options are horribly limited and they are constantly jacking up the price of service. Wifi and cable quality is lacking. Customer service is nice but clear they are limited in what they can do. Have learned their trick of asking for a "special deal" and locking into a package that has more than we need just to get a better monthly price. Absurd and displays that the pricing is inflated. A joke.
Susan C.
Susan C.
Newton Falls, OH
1 review
Our package includes high dpeed cable, phone and severalbof the movie channel packages. We rarely have problems with outages. The cost of cable is outrageous and it is a shame there is no competition in the area other than satellite service because that may prompt lower prices. The variety of programs offered is satisfactory but I shouldn't have to watch commercials since I'm not buying cable to watch them. Commercials are the reason for 4 stars.
Chrystal W.
Chrystal W.
W Jefferson, OH
14 reviews
We have TWC because it is the only provider offered in our area. However, we have been a TWC customer in the past as well. Expectations are so, so. Im not too upset or too pleased. It's expensive, but comparable to other providers. I dont think I would recommened to anyone. We have had various problems, but yet when we had another provider in the past, we also had problems with them. I wish they offered the NFL league pass like direct tv does!
Elizabeth C.
Elizabeth C.
Wilmington, CA
57 reviews
Is Time Warner cabel good for the internet service? Or AT&T. Because I'm trying to get a Internet provider.
Araceli R.
Araceli R.
New Windsor, NY
47 reviews
Are there any special promotions to help you save money or any discounts?
Joshua D.
Joshua D.
Fayetteville, NC
57 reviews
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