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Time Warner Cable

BY TIME WARNER CABLE #2 in Cable Providers

3.2 out of 5 stars
  • 5 Stars22%
  • 4 Stars21%
  • 3 Stars28%
  • 2 Stars15%
  • 1 Star14%
3.20 / 5 based on 6,981 Reviews

Top Questions See all 668 Q&A

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Time Warner Cable
Time Warner Cable
Reviews (6981)
Q&A (668)
Media (7)
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PRODUCT HIGHLIGHTS
  • "For years, I just lived without cable so I didn't have to deal with their terrible customer service, price gouging and boxes that never worked." in 19 reviews
Sherilyn O.
Sherilyn O.
Oahu
17 reviews
We have the bundle deal that includes cable, phone and Internet for our home. I do like the fact that we have a better deal getting all of these together. Customer service has been ok, at times I've had challenges waiting for someone to help me.
Amy G.
Amy G.
Killeen, TX
175 reviews
They are my cable and internet provider. The DVR box is really slow and acts up. They do not update their on demand shows at all so you can't rely on it for keeping up with your favorite shows. However it is easy to speak with customer service.
Melissa G.
Melissa G.
31 reviews
Service is good but I think the pricing for TWC has definitely gone up too much. I expect faster service with less interruptions for what I am paying. Overall, it is a good service and happens to be the best in my area, so I will stay with TWC.
Amber T.
Amber T.
Somerset, KY
45 reviews
Typically have very few problems. I have only had an outage once or twice and use them for now almost three years. Affordable and will work with you to lower your bill. I recently have had a increase in price and they helped with explaining why
Dene' E.
Dene' E.
20 reviews
Not my favorite company to deal with, but since I live in an apartment complex that only gets TW, its my only choice. Recently we got rid of cable but we still have their internet. Nothing but problems (CS, billing, resolving issues) with them.
Stephanie R.
Stephanie R.
Media, PA
4 reviews
One of the worst cable providers I have ever used. Not only do they cut primetime channels during major final seasons, but they also cut your basic cable, making any TV with out a cable box, a useless waste of money. Go with any other provider.
Andrea C.
Andrea C.
Camp Lejeune , NC
23 reviews
We've had trouble with TWC as far as connection issues, prices of services, and customer service. They really seem to be turning things around for the better and we are much more happier overall with them now than we were a couple of years ago.
Mosammat P.
Mosammat P.
Jamaica, NY
35 reviews
I've been with time warner for a long time and they have really improved their stuff. Their internet speeds are faster and smoothr. Some of their plans are a little pricey and they love charging unnecessary fees but other than that it's great.
Stephanie D.
Stephanie D.
Raleigh, NC
13 reviews
Time Warner Cables send a terrible amount of spam-y mail and I hate it. The automated customer service on the phone is a pain - wish I could talk to a real person. Their internet is descent, but I'm a future Google Fiber customer in the making.
Frances T.
Frances T.
57 reviews
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Techie Expert
Level 2
Overall, they aren't bad, but their customer service and pricing really suck. I guess, unfortunately, we have to deal with it because they are the only cable provider in our area. Satellite through Direct TV was awful, so we had to switch back.
Elizabeth C.
Elizabeth C.
Wilmington, CA
57 reviews
Is Time Warner cabel good for the internet service? Or AT&T. Because I'm trying to get a Internet provider.
Araceli R.
Araceli R.
New Windsor, NY
47 reviews
Are there any special promotions to help you save money or any discounts?
Joshua D.
Joshua D.
Fayetteville, NC
57 reviews
What are some good competitors to Time Warner?
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