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Time Warner Cable

BY TIME WARNER CABLE #5 in Cable Providers

3.2 out of 5 stars
  • 5 Stars22%
  • 4 Stars21%
  • 3 Stars28%
  • 2 Stars15%
  • 1 Star14%
3.20 / 5 based on 6,957 Reviews

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Time Warner Cable
Time Warner Cable
Reviews (6957)
Q&A (668)
Media (7)
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  • "For years, I just lived without cable so I didn't have to deal with their terrible customer service, price gouging and boxes that never worked." in 19 reviews
Katie S.
Waxahachie, TX
30 reviews
We are currently trying to find a new company. Here is why:
They are tricky and full of lies. They tell you a "set price, that is not going to change" then after about a year it starts to jump. We finally had to have our cable turned off. Our bill was close to $100+ what we where originally priced. We kept the Internet on (until we find a new company) and we still see a fluctuating price and our service is in and out. Oh and customer service? Don't waste your time. They are no help and you will spend hours on the phone.
Linda H.
Sidney, OH
67 reviews
Time Warner Cable is essentially a monopoly in the area in which I live. So we are quite limited in our choices. Decent internet and cable. Ever since the full move to digital air waves we have had more issues than ever before. If there was another company that offered what we have for a much fairer price I would suggest doing your research before jumping into a contract. Yes, when you get time warner cable you will be in a one year contract that will not always reflect the agreed amount at the start of the contract.
Nicole S.
Astoria, NY
8 reviews
After moving into a new apartment, I was forced to switch to Time Warner Cable because it was written into my lease. The service so far is fine, I just feel like I was given better customer service, more channels and faster internet for a CHEAPER price elsewhere. I was given a faulty box for cable on the day that I opened my account, and had to return to the store (good thing it was in walking distance) to receive a working cable box. Unfortunately, I a not happy with my cable channel options for the price that I pay.
Robby K.
Darien, IL
28 reviews
I have Time Warner as my cable provider at school. I attend Miami University in Ohio, the experience I have had has been awful. The Internet is never consistent and continually goes out. They have had to come out numerous times to fix the Wifi and cable service and clearly have only made temporary fixes and nothing substantial. The video streaming is slow and continually has to buffer. I have Comcast at my home back in the suburbs of Chicago and it is exponentially better. I would not recommend Time Warner to anyone ever.
Celly w.
Van Nuys, CA
38 reviews
The representatives are usually great with the exception of the more than one handful of representatives that I have run into to make me get 99% through the cancellation process. Their free public wifi if you are an account holder has only worked on three occasions in all of the 5 years that I have been with the company. Their rates are questionable and their internet is spotty sometimes. I do have a great price right now and they have responded to my issues adequately when a tech is needed. They are usually willing to work with their customers, but the first two people you speak to usually aren't much help and climbing up the ladder for a resolution/sufficient response is sometimes needed.
Chelsea K.
Stonington, ME
288 reviews
Time Warner Cable is just a hot mess. Horrible service, questionable prices and again horrible service. I've witnessed my parents having more struggles with them then I have, but I recently learned they have been overpaying me for my prices, and failed to alert me that they were not coming to my house because it was not needed. So I left work early to meet them to get my upgrades switched on.. but they were a no show. No phone call, no email... nothing. But I was told they had scheduled a different time. Spoke with a rude manager, until I finally managed to speak to someone who understood what I was saying and why I was disappointed. She did help me and gave me an offer, but overall disappointing.
Jasmine A.
Rego Park, NY
31 reviews
I have never despised a TV service more than TWC. They kind of trick you. The first year, you'll have a set price, but slowly, they'll add channels you've never wanted onto your package and you will be overcharged. I never wanted phone or the highest speed of internet, nor did I want epix and all this extra bs - ended up having to pay almost $200 just for services. Plus the customer service wash horrendous. I wish I didn't have to use TWC.
Amanda F.
Belfast, ME
527 reviews
Time Warner is the only company available where I live, so I suppose that's why the customer service is so awful: because they can get away with it. The internet was extremely slow for months and would always randomly disconnect. I got a landline because I get bad cell reception at my house and I tried for WEEKS to get someone to help me set it up. I was told via an online customer service reps multiple times that someone would help me and no one ever did, I eventually figured it out myself. Worst service ever.
Danielle R.
24 reviews
I have had time Warner cable for just over a year. I like it and the speed of the internet is generally good and fast. I have had a few issues with the cable not working at times but customer service has been great to help me fix it at no cost to me. the landline works great. the only thing I dislike about the cable company it's the fact that they raise the bill without telling you why. I will be contacting them about this but this is a pretty common problem with all cable companies I have ever dealt with.
Tabitha P.
Port Arthur, TX
4 reviews
The speed is great. The tecs that come out are awesome. That is about the only good things about them. I had a truck pull down my wires and that were laying in the road I called the 1 800 number and my call for sent out of the USA wham I asked to be sent to the call centre near me the lady I had on the phone was rude but I couldn't understand her very well. It took them 4 days to get my wires fixed I wasn't happy because my security system is also through them and with out my internet it didn't work.
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