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Time Warner Cable

BY TIME WARNER CABLE #5 in Cable Providers

3.2 out of 5 stars
  • 5 Stars22%
  • 4 Stars21%
  • 3 Stars28%
  • 2 Stars15%
  • 1 Star14%
3.20 / 5 based on 6,984 Reviews

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Time Warner Cable
Time Warner Cable
Reviews (6984)
Q&A (668)
Media (7)
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PRODUCT HIGHLIGHTS
  • "For years, I just lived without cable so I didn't have to deal with their terrible customer service, price gouging and boxes that never worked." in 19 reviews
Nicole S.
Nicole S.
Astoria, NY
8 reviews
After moving into a new apartment, I was forced to switch to Time Warner Cable because it was written into my lease. The service so far is fine, I just feel like I was given better customer service, more channels and faster internet for a CHEAPER price elsewhere. I was given a faulty box for cable on the day that I opened my account, and had to return to the store (good thing it was in walking distance) to receive a working cable box. Unfortunately, I a not happy with my cable channel options for the price that I pay.
Linda H.
Linda H.
Sidney, OH
56 reviews
Time Warner Cable is essentially a monopoly in the area in which I live. So we are quite limited in our choices. Decent internet and cable. Ever since the full move to digital air waves we have had more issues than ever before. If there was another company that offered what we have for a much fairer price I would suggest doing your research before jumping into a contract. Yes, when you get time warner cable you will be in a one year contract that will not always reflect the agreed amount at the start of the contract.
Erin M.
Erin M.
Lockport, NY
3 reviews
I don't even know where to begin a review for Time Warner...they have the worst customer service ever! I usually have at least one issue every month that I seem to find myself having to call them for, and every time I end my conversation feeling very aggravated! Worst company ever! Unfortunately, they are the only internet provider in my area so I have no choice but to deal with them! Over priced, horrible customer service and all around awful connection. Very glitchy for the $80 a month I spend for just Internet.
Amanda S.
Amanda S.
Freeville, NY
92 reviews
The only reason I have Time Warner Cable is because it was the only internet provider available at my location. The service is SO expensive and I have tried to call several times to lower the price of my service and was always told that it was not possible. The customer service is just o.k. I have had some good experiences and also some very bad experiences. I am so happy to be moving and be cancelling my service next month.
The pros are it worked consistently; I never experienced problems with connectivity.
Danielle R.
Danielle R.
24 reviews
I have had time Warner cable for just over a year. I like it and the speed of the internet is generally good and fast. I have had a few issues with the cable not working at times but customer service has been great to help me fix it at no cost to me. the landline works great. the only thing I dislike about the cable company it's the fact that they raise the bill without telling you why. I will be contacting them about this but this is a pretty common problem with all cable companies I have ever dealt with.
Karlie C.
Karlie C.
New York, NY
30 reviews
I really hate TWC. They signed us up and charged us for DVR for months without us knowing and without us ever receiving a DVR modem. They won't allow us to discontinue a landline even though we do not have one, and they are overall very unhelpful and rude when we call. Our internet is often VERY bad and they tell us there is nothing they can do and no discounts they can offer us. They have a monopoly where I live and it's outrageous that we cannot get away from them and they will not offer better service.
Erika T.
Erika T.
Lewis Center, OH
262 reviews
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Techie Expert
Level 4
Simply put: Time Warner Cable is the WORST

Our internet connection is extremely patchy. The On Demand schedule makes no sense. If you miss a live airing of your show you would think you should be able to find it on demand the next day, but really you have to wait 5 days for TWC to put it up.

Anytime the weather is bad, even just windy, the cable is down.

The customer service is some of her worst I've ever dealt with. I've even had them apologize and say they couldn't figure out the reason for the error.
Tasha C.
Tasha C.
272 reviews
I have never had an issue with TWC. My internet is fast and never crashes or takes forever to load. The channels on TV never go out either. The only problem I have had (which was only once) was when my bill came in and it was charging two months worth when I had already paid my dues. I got that issue resolved quick because of the great customer service provided. I highly recommend this company. For a plus, twc offers hot spots so just about anywhere you can connect to their WiFi when you are on the go.
Paige C.
Paige C.
13 reviews
I just started using this service in my new apartment. Getting it set up was a horrible process with the service people not communicating with the people in their call center setting up our account. The technician was supposed to bring our cable box and wifi hook up, but didn't have the cable box. We finally had our cable box delivered after 3 weeks, and since then the service has been clear and consistent. No more complaints, once it all got arranged. Hopefully we don't have to call back anytime soon.
Stephanie V.
Stephanie V.
56 reviews
I'm forced to use them because they're the monopoly in my area. The internet goes out frequently, and it doesn't have the speed it's supposed to. The cable doesn't go out too often, but when it does it's a pain to attempt to get any status updates. If you can avoid them, please do.
Customer service is usually pleasant in my experience, which is a plus, but they don't usually get anything solved.
If you can afford a better company, or even satellite television, I suggest you steer clear of this company.
Elizabeth C.
Elizabeth C.
Wilmington, CA
57 reviews
Is Time Warner cabel good for the internet service? Or AT&T. Because I'm trying to get a Internet provider.
Araceli R.
Araceli R.
New Windsor, NY
47 reviews
Are there any special promotions to help you save money or any discounts?
Joshua D.
Joshua D.
Fayetteville, NC
57 reviews
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