Time Warner Cable
BY TIME WARNER CABLE #5 in Cable Providers
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- "For years, I just lived without cable so I didn't have to deal with their terrible customer service, price gouging and boxes that never worked." in 19 reviews
Customer service is iffy, too, at Time Warner. At times they do a great job getting you connected to the people you need. At other times, customer service seems to know exactly where they have you (by the short ones!), and they treat you as such! For example, we live in an area where we are sort of shoehorned into who we're allowed for Internet/cable providers. Our city sort of divies us up, giving one part to one company, another part to another company, and so on and so forth. So, even if we _wanted_ to change, we couldn't. Why this is good for consumerism is beyond us, but it's not like we were ever consulted on it. =P
Like I said, though, Time Warner Customer Service knows all about this. So even threatening to take our business elsewhere is met with, "Mmm, I don't think that's an option, Mrs. Todd. I believe your area has a contact with..." and it's then that you know you're dead in the water.
Now, I can say that even if that's not a successful ploy, even if they take the wind out of your sails, they'll always come back with a way to help you. Whether that's in a form of a rebate, or saving you (a bundle) on a bundle, or new service, etc., whatever, they're usually pretty willing. It's usually just a matter of telling them what it'll take to make you happy. They don't seem to want to go out of their way to end a relationship badly, if you know what I mean.
Ultimately, I'd give Time Warner 3 of 5 stars. I liked Comcast better, but I'm not wholly chuffed that we have to work with TM. They're usually reliable, and where there's a beef, there's usually a solution.
I've never used other service providers for the home but I am really satisfied with TWC and will not be switching anytime soon. The only reason I would give them a 4 star rating is because of their DVR dilemma.
If you have recordings saved onto your DVR box but then you switch boxes for whatever reason having to do with quality or malfunction or even an upgrade, everything you had recorded leaves with the box! Unfortunately, this happened to me last year when I upgraded my box and I lost some really good movies and a couple of shows I was featured on with my favorite singer! These were like memories for me so yes, it is sad that I lost the footage.
I think they should find a way to have customers "save" the stuff they DVR onto their account so that no matter how many times a customer switches boxes they don't lose whatever recordings may be special to them. Also, DVR recording should be able to be viewed on desktop and laptop devices, wink wink, TWC!
Otherwise I guess it's fine but I'm still in search of a company that delivers what is advertised.
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