Time Warner Cable
BY TIME WARNER CABLE #3 in Cable Providers
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- "For years, I just lived without cable so I didn't have to deal with their terrible customer service, price gouging and boxes that never worked." in 19 reviews
Customer service is iffy, too, at Time Warner. At times they do a great job getting you connected to the people you need. At other times, customer service seems to know exactly where they have you (by the short ones!), and they treat you as such! For example, we live in an area where we are sort of shoehorned into who we're allowed for Internet/cable providers. Our city sort of divies us up, giving one part to one company, another part to another company, and so on and so forth. So, even if we _wanted_ to change, we couldn't. Why this is good for consumerism is beyond us, but it's not like we were ever consulted on it. =P
Like I said, though, Time Warner Customer Service knows all about this. So even threatening to take our business elsewhere is met with, "Mmm, I don't think that's an option, Mrs. Todd. I believe your area has a contact with..." and it's then that you know you're dead in the water.
Now, I can say that even if that's not a successful ploy, even if they take the wind out of your sails, they'll always come back with a way to help you. Whether that's in a form of a rebate, or saving you (a bundle) on a bundle, or new service, etc., whatever, they're usually pretty willing. It's usually just a matter of telling them what it'll take to make you happy. They don't seem to want to go out of their way to end a relationship badly, if you know what I mean.
Ultimately, I'd give Time Warner 3 of 5 stars. I liked Comcast better, but I'm not wholly chuffed that we have to work with TM. They're usually reliable, and where there's a beef, there's usually a solution.
Otherwise I guess it's fine but I'm still in search of a company that delivers what is advertised.
offline and we have to reboot everything. If it rains, we start getting signal interruption like there is water in the line and so our signal gets patchy. This leads to frustration when you are watching a video that is stopping and starting or trying to download/upload files for work. Time Warner has been ok, but I can't give a glowing review because they have never once done anything more than what is absolutely required or necessary. We are moving soon and will be changing providers, hopefully this next one will understand the benefit of going a little bit above and beyond because this is something TWC has yet to learn!
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