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Time Warner Cable

BY TIME WARNER CABLE #5 in Cable Providers

3.2 out of 5 stars
  • 5 Stars22%
  • 4 Stars21%
  • 3 Stars28%
  • 2 Stars15%
  • 1 Star14%
3.20 / 5 based on 6,957 Reviews

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Time Warner Cable
Time Warner Cable
Reviews (6957)
Q&A (668)
Media (7)
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  • "For years, I just lived without cable so I didn't have to deal with their terrible customer service, price gouging and boxes that never worked." in 19 reviews
Marissa S.
Windham, ME
52 reviews
Due to where we live, Time Warner is the only internet provider that is available to us, which is a shame, because we have had nothing but problems with them from the start. I need high-speed internet in order to work from home, and the equipment they provided was garbage. Their technical support has been minimally helpful, and sometimes terrible. We have had someone out to our house about 6 times in the past year, each one telling us different information about why our internet wasn't working. All agreed that TWC equipment was no good and that we were better off purchasing our own equipment. I never recommend TWC when other options are available. Unfortunately, that is all that is available to us right now.
Kirsten A.
Lake Geneva
19 reviews
Time Warner Cable is now Spectrum, spectrum raised the rates for subpar services and does not have a friendly customer service on the phone. Being that they are the only provider in my area I am stuck with them.
Amber M.
De Pere, WI
16 reviews
I legitimately hate time Warner cable. They treat their new customers better than the old ones. My bill jumped from 90 to 135 after the first year and every time I call to downgrade or check on different rates the representatives are rude and argue that there is nothing they can do. Its not as if I'm rude when I call in, I work for a call center so I'm nice but by the end of the call I literally tell them that they're the worst customer service. You would think since they have a customer satisfaction survey they would train the reps to HELP THE CUSTOMER. It's hard to believe that they don't have some sort of retention department set up. If I honestly had other options for cable I'd drop TWC so fast.
Shannon S.
24 reviews
If you have a store location near you, ALWAYS go there first before even trying to call their customer service line. They never know what they are doing, and they don't listen to you completely when you call for an issue. My reps always talk over me and get an attitude when I try to explain something. Once, while trying to move my service to my new apartment, the lady lied to me and told me I had to cancel my account and open a whole new one, pay an outrageous equipment fee (which would be refunded when I turned in my modem), and then tried transferring me to set up a new account and pay even more money. I told them no and just went to my nearest store. The rep I talked to there told me that my customer service rep lied to me, that she could have just transferred my service, and that there was no reason for the returned equipment fee. I never call them now except to check on outages or to pay a bill.
Meghan G.
81 reviews
My family has had time warner for years and their service isn't that great, but from researching other companies, seems everyone has similar problems. We have the fastest Internet they offer, yet it seems no different from before with the standard. We have 2 dvr's and most of the time if you go to watch a show that was recorded, it messes up and you end up not being able to watch. Or if you try and fast forward a show, it jumps right back to the befinning. Also the WiFi range is terrible. I loose my wifi in the back of my house all the time
They really need to get better equipment, especially when your paying so much to rent the stuff. It should be top of the line!
I wouldn't recommend.
Logan Lynn R.
7 reviews
Wildly expensive to maintain for long term customers while they continue to offer new customers bargain basement pricing for a few months before the fees increase by about 300% while you are still committed to 9 more months in your "contract" & they fine you $500 to cancel early & if you do not comply you are sent to collections & you are blocked from securing any other cable services.

Honestly, they have abused their customer base for decades but the cable era is coming to an end as consumers opt for internet services instead so hopefully americans will have hundreds of extra dollars each month to stimulate the economy, a function that services like cable do nothing to help.
Sara F.
Racine, WI
24 reviews
I've had a pretty rough time working with Time Warner Cable from the beginning. I moved out on my own over a year ago. It took them two hours to set up my internet. Then they messed up my billing. When I moved a year later, they made a typo on my account which in turn, shut off my neighbors internet. To fix the solution, I had to be on the phone for about a half hour while they fixed the typo, I was in the middle of dinner with the family while I waited for them to enter the correct unit number for my apartment. I hate their service, but it's inexpensive and relatively reliable. If a better opportunity came around, I would switch, but I would rather deal with the devil I know.
Nicole A.
Canyon Country , CA
38 reviews
They are absolutely terrible! Our internet is always going out. I mean line 10-12 times a year. That is ridiculous. The phone line will cut out and just hang up on people. The cable always cuts out or is fuzzy. We always get the message "an error with your cable has occurred. Please try again later. If the issue persists please contact customer service." It got so bad that we just have basic cable now because I never got to watch any of my shows. The kids' recordings would be messed up. We go days without Internet and they always have a different excuse as to why it doesn't work. Seriously go with someone else. Unfortunately because of where I live they are all I can choose.
Shelby K.
11 reviews
Unfortunately this is really the only company in my area otherwise I would have switched. Our internet service has been horrendous for months. We have called customer service numerous times, had people come out to service the wires, and bought new products to try and improve our speed and efficiency. Nothing has worked and now customer service is rude when we call and very unattentive, claiming they don't see any problems so they will not do anything. Yet still they charge us n arm and a leg. And when our TV service cuts out, that's deemed our fault as well. 10/10 don't vote Time Warner Cable.
Lex K.
23 reviews
Reliable service most of the time, but really awful customer service. The wait times are excruciating and something is always wrong with my bill. Like, always. Also, they gouge you for not bundling their services. You have to get internet AND cable AND phone to get a decent price. If you don't want those things (for instance, you just want internet) they will charge you astronomical prices! They also say you get super fast "turbo" internet, but it's not really fast at all. Don't try online gaming without having their most expensive internet service or else you lag like crazy...Overall, I think better customer service and better products prices would make a much better company.
Elizabeth C.
Wilmington, CA
57 reviews
Is Time Warner cabel good for the internet service? Or AT&T. Because I'm trying to get a Internet provider.
Araceli R.
New Windsor, NY
48 reviews
Are there any special promotions to help you save money or any discounts?
Joshua D.
Fayetteville, NC
56 reviews
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