Time Warner Cable is just a hot mess. Horrible service, questionable prices and again horrible service. I've witnessed my parents having more struggles with them then I have, but I recently learned they have been overpaying me for my prices, and failed to alert me that they were not coming to my house because it was not needed. So I left work early to meet them to get my upgrades switched on.. but they were a no show. No phone call, no email... nothing. But I was told they had scheduled a different time. Spoke with a rude manager, until I finally managed to speak to someone who understood what I was saying and why I was disappointed. She did help me and gave me an offer, but overall disappointing.