Time Warner Cable
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- "For years, I just lived without cable so I didn't have to deal with their terrible customer service, price gouging and boxes that never worked." in 19 reviews
Super upset , i tried to change the company but verizon is not yet in my area , i can't wait .
The only good thing i will say they good channles , i have the Spanish channels and we have good options
Customer service is iffy, too, at Time Warner. At times they do a great job getting you connected to the people you need. At other times, customer service seems to know exactly where they have you (by the short ones!), and they treat you as such! For example, we live in an area where we are sort of shoehorned into who we're allowed for Internet/cable providers. Our city sort of divies us up, giving one part to one company, another part to another company, and so on and so forth. So, even if we _wanted_ to change, we couldn't. Why this is good for consumerism is beyond us, but it's not like we were ever consulted on it. =P
Like I said, though, Time Warner Customer Service knows all about this. So even threatening to take our business elsewhere is met with, "Mmm, I don't think that's an option, Mrs. Todd. I believe your area has a contact with..." and it's then that you know you're dead in the water.
Now, I can say that even if that's not a successful ploy, even if they take the wind out of your sails, they'll always come back with a way to help you. Whether that's in a form of a rebate, or saving you (a bundle) on a bundle, or new service, etc., whatever, they're usually pretty willing. It's usually just a matter of telling them what it'll take to make you happy. They don't seem to want to go out of their way to end a relationship badly, if you know what I mean.
Ultimately, I'd give Time Warner 3 of 5 stars. I liked Comcast better, but I'm not wholly chuffed that we have to work with TM. They're usually reliable, and where there's a beef, there's usually a solution.
It took multiple calls to set up my internet service. I purchased my own modem/router (would highly recommend, they pay for themselves after ~6 months by avoiding the ridiculous rental fees that TWC charges. very simple too, if you can plug in a few wires, you can set it up yourself), and I guess they do not like when you use your own router. They would not turn on my internet without signing up for a time for a technician to come in. So I sign up for an appointment since they won't turn on my service (despite the fact that their system detected my equipment), then call a week later and try to sign up again and cancel the nonsense appointment. Now they claim that they cannot find my modem, and they actually need to send a technician to the building to fix it. At least now I don't have to pay for it nor do I need to worry about missing work to let some jabroni into my apartment. So another week goes by... I call back the next weekend to try to set it up again and the TWC employee cannot figure out how to turn on my service. I call back again, and FINALLY they turn it on.
After using their internet service for a few months, I notice that we only get around half of the bandwidth we signed up for. Perhaps there is a network overload living in manhattan, but I would say i am not very satisfied with their service overall. I would try to get another internet provider but our building is only wired for TWC, so they basically have me monopolized.
In the end, we still have internet, and it rarely completely shuts down (it frequently SLOWS down, but that's not as bad), so it's still better than no internet. If they had their act together, I would have been a customer about a month earlier and they would have another $35 from me. That's a bad job
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