Holy mackerel! I’m the queen of writing good reviews, although this is my first time writing on Trustpilot. Wow. Unreal customer service; the absolute worst. I ordered a Dyson vacuum 2 weeks ago. It was shipped from Mississauga, Ontario a week and a half ago. I’m in Waterloo, Ontario. Canada. This vacuum has now taken a full trip around Canada, no fault of TSC. The problem is that I called to ask if maybe they could see any details that I could not see regarding the shipment. My head is still spinning. I spoke with the most arrogant ‘customer service agent’ who repeated herself like a militant superior — over and over. It shouldn't matter who I am or what I do professionally to qualify that this was obnoxious, rude, and self righteous behavior. She literally didn’t listen to me and repeated herself over and over. I have a viable question. To be treated like this is absurd. When I asked to speak with her supervisor or someone higher up, she again repeated that “SHE is custom service.” TSC invest in some effective and efficient communication decorum including active listening and empathy training.