Teleflora Flower Delivery
Flower delivery by local florists, order flowers online to send a thoughtful gift. Teleflora bouquets are hand arranged and available for same-day delivery.see more...
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On Thursday afternoon, February 1, 2018, I arrived at the funeral home and looked for my flowers. They were not there. After inquiries with the funeral home staff, who checked all possible locations for flowers, the flowers were not located. I went outside to my car and contact Teleflora through the 800 number to ask where my flowers were and when they would be delivered.
The customer service person (I don't remember his name at this moment), contacted the florist and then came back on the line with me. He said the florist "didn't have time to complete the order." Needless to say, I lost my mind over this comment. This was my Aunt's funeral which could not be put off until the florist had the time to get around to my order. The only thing he kept saying was, "I apologize." Then he said the flowers could be delivered by 3pm on Friday. I told him the funeral was at 11am on Friday and 3pm was too late. I also told him I was not paying for flowers to be delivered to the funeral home Friday morning, only to be seen for a couple of minutes - IF that were even possible. Since the florist couldn't get the order delivered before 3PM Thursday, why would I expect them to deliver the flowers first thing Friday morning? I expressed multiple times this was my Aunt's funeral. When I asked the name of the florist, I was told that information could not be provided to me. This was like pouring gas on an already flaming bonfire. I asked to speak to a supervisor and I was placed on hold for over 20 minutes and no one ever picked up the line.
I called back and got another customer service person (Josh maybe?) and explained the situation to him. Again, all I got was "I apologize" with no offer of a solution other than to cancel my order. I asked Josh how he would feel in my situation and, again, all I got was "I apologize." Again, I asked for the name of the florist and was told the name could not be provided because it would violate the contract with the florist. What about the florist violating the purchase contract by not delivering the flowers in a timely fashion? By this time, I had missed almost the entire first hour of the viewing for my Aunt and I still had no offer of a solution other than to cancel my order. When I told Josh to cancel my order, because it would serve no purpose on Friday, he said it would take 2-10 days for a refund to be issued and asked if there was anything else he could help me with. WHAT? Anything else? REALLY?
Let me reiterate this was my AUNT'S FUNERAL. My Aunt was like a mother to me after my mom passed away many years ago. To say I was humiliated because I was the only one in the immediate family to NOT send flowers goes beyond saying. Not only that, I had to explain to my brother why our flowers were not there. I also felt I had to keep explaining to EVERYONE why there were no flowers from my brother and I. You have no idea how humiliating this situation was for me or how much stress Teleflora's lack of caring to address the issue added to an already very stressful situation.
This was a FUNERAL. One day only viewing. This wasn't a birthday or anniversary that flowers could be delivered the next day. I wouldn't even be as upset if I had ordered the flowers that morning. However, the florist had more than 1 1/2 days to complete this order. And to be told the florist "didn't have time to complete the order" is soooo very unacceptable.
Teleflora offered absolutely NO customer service and other customers should know what to expect when dealing with this company.
This situation was handled sooooo very poorly by Teleflora. There was no offer by the people I spoke with to attempt to rectify the situation. How would you feel if you were in my situation? There is no "re-do" on this order. Teleflora and the florist inflicted so much additional pain and stress, it is unconscionable.
1.5 hours later, she left the office with no birthday flowers. They called at 5pm to say the flowers arrived. Too little, too late. I will NEVER use Teleflora again!
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