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- "I know I could leave them and get a cheaper rate- but with our long relationship I have never not received great customer service, support and loyalty right back." in 204 reviews
- "My husband and I have been with T-mobile for 5 years are previous company was Sprint and we were not satisfied with there customer service they were always rude and never worked with you unlike T-mobile who is always there to Brighton your day and help you will never go to a different cell phone provider" in 28 reviews
- "I fought with them for months because of dropped calls and they finally came back with the OH SO TECHNICAL explanation that "you just won't have good service INDOORS in your area."" in 22 reviews
- "For a few years we were on a really cheap family plan and after our contract expired we continued on that plan without any extra charges." in 18 reviews
- "Droped calls..slow data..very slow..why pay for unlimited everything if when i get my bill they tell me I went over my plan..well then why am i paying unlimited!" in 17 reviews
We chose to have two lines(both HTC Sensation 4Gs) and also a 4G Mobile Hotspot. They didn't show up until a couple of days after they were supposed to, but that didn't matter to us(at least at first). When we received the phones and hotspot we of course had to charge them up before using. So, it was late evening the day they came in the mail that we were able to turn them on. One of the first things we noticed was that on the top right of our screen, there was a G instead of a 4G and even that was flashing only every so often. So, we called Customer Support right away, but apparently that wasn't soon enough. We had somehow in the 6 hours it took to charge after we received the phones in the mail our 48 hour trial period was up. This was because it was supposedly our fault that the phones and hotspot that were mailed to us didn't show up the day they were supposed to. We could not cancel our two year contract. Oh, and they have no idea why we were supposed to have 4G, but we are in an area that will receive spotty G service at best. We were, understandably, pretty darn angry.
So, after finding out all of this peachy information, we asked how much it would take to buy out our contract. We were quoted the lovely price of $250 per line, which included the hotspot. So, in total $750. I don't know about you, but that was out of the realm of possibility. How are we supposed to pay that, then turn around and pay another phone service provider the first months bill? That would have totaled up to paying about $1000 or more. So, we decided that, despite the useless hotspot, we would have wireless internet put into our home after about 13 months into our contract. We were rather tired by then of having to drive to the closest town with Wifi to use the internet daily.
It has become a daily battle with T-Mobile, not only does the internet not work on our smartphones, but we can't make or receive calls half the time. Oh, and don't even get me started on text messages, it's either the phone says they are sent, and then the other person never receives them, or we miss countless text messages that were supposedly sent to us. We battled and battled with customer service until they finally got us through to corporate and we were able to remove the hotspot free of charge. But, we are still stuck with our phones till March.
I recommend that you think again if you are considering T-Mobile as a service provider, asking around I've found out that many have had similar experiences. I will never chose a product or service again without first checking reviews on sites such as this one. I can't wait till March, and I don't appreciate being lied to.
(Sorry for the lack of paragraphing, I did it in my review, but it's not showing up for some reason!)
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